Blind transfer by pressing the transfer softkey twice quickly.

Unanswered Question
Sep 23rd, 2010
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Hi

i had to do an Upgrade to CUCM from 6.1.1 to 6.1.4 on a UCCX salution.

When i did this the agents phones (7941) had issus on transfering calls.

After analising the traces i verified that they press the transfer softkey twice before the ext. number and preforme a blind transfer.

Is there a way to disactivate this , or a timer that i can change ????


thks

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Jaime Valencia Thu, 09/23/2010 - 04:23
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No, there are no timers or way to disable this.

If they should be doing consulted transfers then this is a matter of user education.


HTH


java


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