Blind transfer by pressing the transfer softkey twice quickly.

almeidag · ‎09-23-2010

Hi

i had to do an Upgrade to CUCM from 6.1.1 to 6.1.4 on a UCCX salution.

When i did this the agents phones (7941) had issus on transfering calls.

After analising the traces i verified that they press the transfer softkey twice before the ext. number and preforme a blind transfer.

Is there a way to disactivate this , or a timer that i can change ????

thks

Jaime Valencia · ‎09-23-2010

No, there are no timers or way to disable this.

If they should be doing consulted transfers then this is a matter of user education.

HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

HTH

java

if this helps, please rate