WIP310 Firmware upgrade fails ...

gregatatt · ‎09-23-2010

Hi -

I have a new WIP310 and I attempted to upgrade the firmware.

The update application says the upgrade was sucessful, but now the screen is blank.

The phone appears to turn on, and all I see is a while screen.

How do I fix?

Thanks!

nseto · ‎09-24-2010

See if you can use the exe upgrade to connect to the phone and redo the upgrade.

GIORGI123 · ‎10-09-2010

Hi!

i have same problem screen is blank ! nothing helps! NO DRIVERS FOR WIN 7 ?!

what can I do ?

Hi -

I have a new WIP310 and I attempted to upgrade the firmware.

The update application says the upgrade was sucessful, but now the screen is blank.

The phone appears to turn on, and all I see is a while screen.

How do I fix?

gregatatt · ‎10-11-2010

Running the install again did nothing.

I returned the phone to the place of purchase for a replacement.

davidizadar · ‎12-15-2010

Hi,

I also executed a firmware upgrade because it was failing to connect using WEP-64 Open (Sprint 4G HotSpot Sierra Wireless).

When using WAP, I managed to connect it and even register to my Gizmo5 account.

After the upgrade, I never saw again the blue "Cisco" screen when powering it up, it was always blank.

I repeated the process, this time on a Windows XP computers and nothing happened.

But the phone is working... I even managed to switch networks using the Setup Wizard (WIP310_WiFiWizard-1.0.17).

I'll try now to access the phone by HTTP...

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HTTP access is working, but there is no option for factory reset, just voice parameters.

Unless there is an upgrade for the firmware / software, I'll have to return this phone.

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Dialing blindly I confirmed that the phone can place calls...

Also, using Google Voice, I confirmed it can also receive calls...

It is just the "graphics driver".

David Izada R