Is my ASA 5505 dead

Unanswered Question
Sep 23rd, 2010
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It was working fine with no recent changes. I go to turn it on and it won't boot. i get this error


i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x64, address = 128 byte

count = 1. Reason: I2C_UNPOPULATED_ERROR

esw_init_startup_info(): Unable to obtain device info..


I can get to rommon i try setting up an ip inorder to TFTP an image to it but the ethernet ports won't initalize.


I've reseated the memory, the compact flash. I even pulled the battery and let it sit for a while.


It's just over a year. and i've got over $800 sunk into it.  is this thing dead or what

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Overall Rating: 4 (2 ratings)
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rmavila Thu, 09/23/2010 - 06:58
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  • Cisco Employee,

Hi,


It looks like you are having a defective PIC device (0x64). It reported i2c error and failed to upgrade the pic. something related to the PIC.


Regards,

Rahul

jimmahoney99 Thu, 09/23/2010 - 08:46
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So Is this thing dead. how do recover from this. also what does PIC stand for ?

Magnus Mortensen Thu, 09/23/2010 - 09:11
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  • Cisco Employee,

Jim, if it is covered under a smartnet contract it would be best to open a TAC case in the interest of RMAing it. - Magnus

Posted from my mobile device.

jimmahoney99 Thu, 09/23/2010 - 10:00
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I don't beleive it is covered under smartnet. I bought it through amazon over a year ago. it's for home use .

jimmahoney99 Wed, 11/03/2010 - 08:58
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just a heads up.


If you get this error (from the orignal post). it means the flash is corrupt and needs to be RMA'ed

j.baron Mon, 01/03/2011 - 10:47
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Hi,


I had a similar problem with folowing error on ASA5505:

i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x40, address = 26 byte count = 1. Reason: I2C_UNPOPULATED_ERROR


this ASA isn't covered anymore by a contract and I like to rebirth it for home use. Do you know wich device is concerned by the 0x40 I2C's ID?

I locate the PIC18LF2220-I/SO on the motherboard. Is replacing it will solve the problem (is the PIC program will be re-flashed by the main software)?


rgds,

Jerome

sbjones13 Tue, 07/05/2011 - 17:08
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I have found this error reported many times. I have the same error and failure to boot. Have you been able to repair your ASA 5505? Have you any additional information?


Thanks,

steve

sbjones13 Tue, 07/05/2011 - 17:09
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Hi,

DId you get anywhere with this? I have found this error reported many times. I have the same error  and failure to boot. Have you been able to repair your ASA 5505? Have  you any additional information?


Thanks,

steve

jimmahoney99 Wed, 07/06/2011 - 05:51
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I had to ship it back to cisco for a replacement. i bought a 1 year smartnet contract for it. Mine used to run very hot so i think something got burnt out. I took the cover off the new one to give it more airflow since it does not have a fan. everything has been running good since

larsduun2 Sat, 09/29/2012 - 09:45
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Just got my ASA5505 fully configured 2 days work and after power off/on do I have exactly the same error - this is the second time I see this error out of the 20 ASA boxes so the boxes does not seem to be matching the high price :-(


/Lars

Timothy Chan Wed, 11/14/2012 - 14:07
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Got this error today also


i2c_write_byte_w_suspend() error, slot = 0x0, device = 0x40, address = 26 byte count = 1. Reason: I2C_UNPOPULATED_ERROR


Cisco Adaptive Security Appliance Software Version 8.2(5)

joelgooding Thu, 11/15/2012 - 05:58
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Got this same problem once. For persons getting this error the box needs to be RMA'd. If it is covered by smartnet please raise a TAC case as soon as possible.

v.oboukhovitch Wed, 01/29/2014 - 11:37
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It is PoE controller ltc4259a (Linear Technology) failed.

Change chip and go.

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