I am provisioning a set of SPA 500 series phones (a mix of SPA 504g & SPA 525g) for users in my office and would like to configure the voicemail button to automatically send the voicemail box number and/or voicemail password after dialing the voicemail number.
There are two ways of dialing the voicemail system, either with *98 or with the user's voicemail box SIP URL. When using *98 for the voicemail number, the user is required to enter their box number (i.e. 7890), then their VM PIN (i.e. 1234). However, when using the mailbox's SIP URL for the voicemail number, the outgoing message is played as if a call had gone unanswered, which requires the user to enter STAR+PIN (i.e. *1234) to access their voicemail.
Can the phone be configured to dial sequences like either *98[pause]7890[pause]1234 or [email protected][pause]*1234 ?
Ideally the voicemail button would do all this, however if it's not possible there, perhaps it could be done with a Speed DIal or an Unused Line Key. Any help in this direction would be great.