I wanted to know if someone can explain to me the diffenence between PRI and POTS lines,thanks in advance for the help and have a geat day
A PRI is a digital PSTN interface. It has 23 B channels and 1 D channel. In other words, every B channel can be used for inbound or outbound calls at any given time. At the highest level, it's like having 23 phone lines.
A POTS line is a single, analog telephone line. They can be configured differently based on your needs but at the highest level, it's a single telephone line.
Depending on the number of users that you have, having a PRI (or multiple) can be much more cost effective than trying to achieve the same level of PSTN connectivity with individual POTS lines.