Team - we see many entries with called number field blank and duration for talk time very short like 1 to 4 seconds.
Are these due to a bug? Or these due to a off hook / on hook flicker type of situation? The agent does not use headset per customer.
Have you seen this and what is the remedy? Is there a filter in the Historical Reports viewer to filter short outbound calls?
I see UCCX 5 has an SR3 but that release notes does not seem to claim this being an issue. If the data is true can this be proved by Call Manager CDR or a CAD log or the agent state change detail report??