Failed to TFTP image from devices to LMS3.2 Root folder

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Sep 24th, 2010
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Hi Expert,

I have attempted several times using LMS 3.2 RME Software Repository Job to add a 3750 (Master of a stacked-switch) IOS Image file to CiscoWorks Root Folder on the server.

Below is the partial job result log that I copied out from RME/Sofware Mgmt Job.

Connecting to the device using TELNET...
Connected successfully.

Importing  the image  c3750e-universal-mz.122-52.SE/c3750e-universal-mz.122-52.SE.bin from the  device flash1 into the Software Repository.
Image will be copied to rep_sw_4613229738041682149 using TFTP.
Copying  c3750e-universal-mz.122-52.SE/c3750e-universal-mz.122-52.SE.bin from  flash1 to tftp://
Failed to import the image c3750e-universal-mz.122-52.SE/c3750e-universal-mz.122-52.SE.bin from device.
See  D:\PROGRA~2\CSCOpx\files\rme\jobs\swim\1298\cat3750E-S0-ER1_telnet.log  for the output from the device on which the image transfer failed.
Image Import Operation Failed

Please advise.

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Joe Clarke Sat, 09/25/2010 - 10:40
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Post the D:\PROGRA~2\CSCOpx\files\rme\jobs\swim\1298\cat3750E-S0-ER1_telnet.log.

Joe Clarke Sun, 09/26/2010 - 10:58
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RME is trying to copy the image to tftp:// .  Is that the IP address of your RME server?  Is TFTP allowed from the device to the server?  This means that udp/69 needs to be open as well as all ephemeral UDP ports.

brandon.wcj Tue, 09/28/2010 - 04:24
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  I cannot telnet from the switch to server with port 69. Below is the error log after i run the RME

  Device: cat3750E-S0-ER1       Status:   Partially Successful
*** Device Details for cat3750E-S0-ER1 ***
Protocol ==> Unknown / Not Applicable
Selected Protocols with order ==> Telnet,SSH,TFTP,HTTPS
Execution Result:
CM0062 Polling cat3750E-S0-ER1 for changes to configuration.
CM0065 No change in PRIMARY STARTUP config, config fetch not required
CM0065 No change in PRIMARY RUNNING config, config fetch not required
CM00 Polling not supported on VLAN RUNNING config, defaulting to fetch.
CM0151 VLAN RUNNING Config fetch failed for cat3750E-S0-ER1 Cause: Command failed
Could not detect SSH protocols running on the device
VLAN Config fetch is not supported using TFTP.
Action: Check if protocol is supported by device and required device package is installed. Check device credentials. Increase timeout value, if required.
Joe Clarke Tue, 09/28/2010 - 18:20
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No, you won't be able to telnet to port 69 since that is a UDP port.  You should try doing the copy operation manually from the switch to the RME server to make sure it works.  Check with your network and security teams to confirm that udp/69 and ephemeral UDP ports are open between the RME server and the switch.

brandon.wcj Wed, 09/29/2010 - 03:28
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Copy tftp to LMS did not work as well. Customer informed that there's no blocking of port 69 as well. Any other useful logs that can help?

Joe Clarke Thu, 09/30/2010 - 21:08
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If the manual approach also fails (times out), then something is definitely blocking the ports.  If udp/69 is not blocked, check the ephemeral UDP ports (high UDP port numbers).  All of them must be open, too.


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