Unity Express 7 Problems (NME-CME)

Answered Question


We have a Unity Express system which has been configured and working fine since the installaiton. Voicemail number is 5000 and AA is 5001

Last week the voicemail system stopped working - nothing has been changed on the system it just stopped working.

If I dial the 5000 number I get the voicemail systme telling me ' Voicemail system is unavailable try again later. To speak to an operator press 1"

I've reset the NME-CME module, reloaded the router and still get the same message.

Funny thing is the AA is still working ok and I can see the calls coming into the NME-CME when I dial the 5000 and 50001 numbers???

Has anyone got any ideas to help me restore or recover the voicemail system ?



I have this problem too.
0 votes
Correct Answer by Paolo Bevilacqua about 6 years 3 weeks ago

Hvae you been using a temporary license ? Check "show voicemail mailbox", and  "show license".

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Overall Rating: 5 (2 ratings)

Hi P

It looks like it:

Index 0 Feature: VMIVR-VM-MBX >>>>>>>>>>>>>>>>>>is this the licence ??????
        Period left:  0 minute   0 second
        License Type: Evaluation
        License State: Active, Not in Use, EULA accepted
        License Count: 600 / 0
        License Priority: Low
Index 1 Feature: VMIVR-PORT
        Period left: Life time
        License Type: Permanent
        License State: Active, In Use
        License Count: 8 /8
        License Priority: Medium

Although I am sure we purchased a licence in the past - will need to look out the documents

Many thanks


Paolo Bevilacqua Fri, 09/24/2010 - 04:53

Now, don't tell anybody, but you can readily obtain a permanent license from the licensing portal.

Thanks for the nice rating and good luck!

Paolo Bevilacqua Fri, 09/24/2010 - 12:09

You are very welcome.

I whish more people were to get professional help and go home 5:30 pm instead of banging the head with pointless DIY.

Correct Answer
Paolo Bevilacqua Fri, 09/24/2010 - 02:26

Hvae you been using a temporary license ? Check "show voicemail mailbox", and  "show license".


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