User unable to login to Historical Reporting - error 5049

Unanswered Question
Sep 24th, 2010

CCX 5.0(2)

We have one user who cannot login to Reporting. He could previously but now he gets:

'SQL Command Failed. Could not obtain information from database: The SQL command failed to execute. Check the log file for error 5049'

Other Reporters can login ok.

Any ideas?

Rich

I have this problem too.
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richb1971 Mon, 09/27/2010 - 07:11

His password contained quotation marks!!!!!

Changed his password and it worked a treat. Good one to look out for!

"Rich"

Anthony Holloway Mon, 09/27/2010 - 11:43

It could just be coincidence.  Could you take this one step further in the name of thoroughness, and change your own password to have a quotation mark in it, and see if you fail to login?

I saw this error recently in an 8.0(2)ES1 deployment, it has only happened once, and all I did was, attempt the login again, and it worked.  So, I hope you see why I am skeptical.

richb1971 Tue, 09/28/2010 - 00:57

Hi Anthony,

The issue has been replicated in a lab. It wasn't coincidence in my case.

Rich

Anthony Holloway Tue, 09/28/2010 - 19:18

Awesome work!  Thank you very much for following up with this.  Have you considered opening a defect?

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