I have just recently started working with UCCX 8.0 and haven't had much experience with previous versions.
What I'm trying to do is to programatically trigger an outbound call in an agent that uses CAD.
With UCCX 7.0 I was able to do this because one could have access to its database, and so I created a stored procedure that triggered an outbound call in an agent by submitting a contact for a campaign (I replicated the SQL actions that were triggered by uploading contacts to a campaign using the Administration web page).
However I've been told that UCCX 8.0's database is in Informix and is read-only, which could mean that I am no longer able to do this.
My question is: how can I programatically trigger an outbound call for an agent in UCCX 8.0?
- since CUCM's database is also in Informix but one can "mess around" with it with AXL, is that not also possible for UCCX 8.0?
- is there an Informix client that I can use to access the database and make the required changes?
Thank you in advance for any help.