Hi there -
IPCC Enterprise - Rls. 7.5
CUCM - Rls 7.1.3
CUC - Rls 7.1.3
Connectivity to the PSTN is through our Nortel PBX using 2 QSIG PRI
We an application that is using a DID number routed via the Nortel to the CUCM and then CVP (CTI route point in CUCM). The application is working right and the callers are able to flow through all options and get routed to agents as expected. We have a menu selection to leave a voice mail which is working (translation pattern on CUCM is working and calls end up in the correct mailbox). We have a request to route calls during stat holidays to an answering service as follows:
Call would come into IPCC but the application is closed.
IPCC routes call to CUCM -- 105918002345678
Translation pattern in CUCM -- 105#10591[2-9]XX[2-9]XXXXXX
When we set the application to be a holiday date (closed) we see that the application is dialing the 1800 number but the caller hears a busy signal
Not sure how to trouble shoot this. I can see that the call is not trying the PRI to the PSTN and there is no activity. My guess is that something needs to be configured in IPCC to allow this to happen that was not set up during the installation as this was not in scope. The Call Manager looks right and so does the voice gateway.
Any guidance would be most helpful.