I am trying to change the phone for one of my helpdesk reps. We are switching him from a 7940 to a 7960. All of the same lines are setup on both phones. When he attempts to log into the desktop agent (v7) and use the new phone he gets an error stating resource device is off. I've verified the new phone is associated with the rmjtapi user and that the IPCC extension is still correct. Do I have to remove the 7940 from call manager before he can use the 7960?
I have this problem too.