UCCX 7 CAD Email Workflows

Unanswered Question
Sep 24th, 2010

Can you write a workflow in CDA to do screen pops based on incoming email FROM: Addresses.  Our associates have to lookup a customer by their  From: email address in our application and since you can't use the windows copy function to copy  any of the from information in an incoming email it slows them down. 

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