Solved: Catalyst 6500 and CEF720 4 port Gigabit Ethernet Issue

jarojas1097 · ‎09-24-2010

I have two Catalyst 6513 and i need to install in both equipment a Module CEF720 with 4 port 10-Gigabit ethernet.

When I install the first module in one of the 6513 (named switch_a) everithing it´s ok, but in the second 6513 (named switch_b) the module don´t start. I change the module that works in switch_a and install it in switch_b and don´t works too.

If I look the log in the switch_b it exist a warning:

%C6KPWR-SP-4-UNSUPPORTED: unsupported module in slot 11, power not allowed: Unsupported baseboard/earl combination.

The version of the IOS in the device that works is:

IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF5, RELEASE SOFTWARE (fc3)

And the IOS in the device with problems:

IOS (tm) s72033_rp Software (s72033_rp-IPSERVICESK9_WAN-M), Version 12.2(18)SXF16, RELEASE SOFTWARE (fc2)

In switch_b a show module command shown:

Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
1    6 Firewall Module                        WS-SVC-FWM-1       SAD102604CG
2    8 Network Analysis Module                WS-SVC-NAM-2       SAD102402TE
3   24 CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1026T96V
4   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAD08060767
5   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL1028V906
7    2 Supervisor Engine 720 (Active)         WS-SUP720-3B       SAL1023Q93W
8    2 Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAD1026095A
9    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1025RSAQ
11    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1428MMGC

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
1 0018.197d.84f4 to 0018.197d.84fb   4.0   7.2(1)       4.1(1)       Ok
2 0017.e068.7c04 to 0017.e068.7c0b   4.1   7.2(1)       3.6(1a)      Ok
3 0018.736a.0128 to 0018.736a.013f   2.3   12.2(14r)S5 12.2(18)SXF1 Ok
4 000f.24c7.eea0 to 000f.24c7.eecf   7.2   7.2(1)       8.5(0.46)RFW Ok
5 0013.c4e1.27c8 to 0013.c4e1.27f7 11.0   7.2(1)       8.5(0.46)RFW Ok
7 0014.a982.1200 to 0014.a982.1203   5.2   8.4(2)       12.2(18)SXF1 Ok
8 000a.b818.92bc to 000a.b818.92bf   5.2   8.4(2)       12.2(18)SXF1 Ok
9 0018.19e5.9f94 to 0018.19e5.9f97   2.4   12.2(14r)S5 12.2(18)SXF1 Ok
11 c84c.75b8.1a9c to c84c.75b8.1a9f   3.2   Unknown      Unknown      PwrDown

Mod Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
3 Centralized Forwarding Card WS-F6700-CFC       SAD102507GP 2.0    Ok
7 Policy Feature Card 3       WS-F6K-PFC3B       SAL1022Q1RK 2.3    Ok
7 MSFC3 Daughterboard         WS-SUP720          SAL1023Q8UQ 2.5    Ok
8 Policy Feature Card 3       WS-F6K-PFC3B       SAD1027059W 2.3    Ok
8 MSFC3 Daughterboard         WS-SUP720          SAD10260A4C 2.5    Ok
9 Distributed Forwarding Card WS-F6700-DFC3B     SAD102004K1 4.2    Ok
11 Distributed Forwarding Card WS-F6700-DFC3C     SAL1431P8VN 1.4    PwrDown

Mod Online Diag Status
---- -------------------
1 Pass
2 Pass
3 Pass
4 Pass
5 Pass
7 Pass
8 Pass
9 Pass
11 Not Applicable

Anybody knows why the combination of baseboard/earl it´s unsupported.

Thanks,

danrya · ‎09-28-2010

Take a look at the SXF release notes:

http://www.cisco.com/en/US/docs/switches/lan/catalyst6500/ios/12.2SXF/native//release/notes/hardware.html#wp3051670

The DFC3C and DFC3CXL is only supported on the 6708-10GE line card. You will need to upgrade to SXH. Even though it "turns on" in SXF5 it's not supported by Cisco, and if you have any issues and call the TAC, they will ask you to upgrade. In SXF5 the card would power up, but it was not supported or tested, so to reduce confusion, it was set to power off in later versions of SXF.

Dan

View solution in original post

Jon Marshall · ‎09-24-2010

Can you post output of "sh module" from switch A.

It looks like you have a PFC/DFC incompatability issue in switch ie. your PFC is 3B and your module has DFC 3C.

Jon

jarojas1097 · ‎09-24-2010

Thanks for your interest, The show module of switch_a is the following:

Mod Ports Card Type                              Model              Serial No.
--- ----- -------------------------------------- ------------------ -----------
1    6 Firewall Module                        WS-SVC-FWM-1       SAD102604DC
2    8 Network Analysis Module                WS-SVC-NAM-2       SAD105103W4
3   24 CEF720 24 port 1000mb SFP              WS-X6724-SFP       SAL1025S2Y0
4   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL1028V8Y4
5   48 SFM-capable 48 port 10/100/1000mb RJ45 WS-X6548-GE-TX     SAL1028V90K
7    2 Supervisor Engine 720 (Active)         WS-SUP720-3B       SAD1026094H
8    2 Supervisor Engine 720 (Hot)            WS-SUP720-3B       SAD1026095A
9    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1025RSHZ
11    4 CEF720 4 port 10-Gigabit Ethernet      WS-X6704-10GE      SAL1429N5R5

Mod MAC addresses                       Hw    Fw           Sw           Status
--- ---------------------------------- ------ ------------ ------------ -------
1 0018.197d.8e0c to 0018.197d.8e13   4.0   7.2(1)       4.1(1)       Ok
2 001a.6c03.8f36 to 001a.6c03.8f3d   4.2   7.2(1)       3.6(1)       Ok
3 0018.19e5.cadc to 0018.19e5.caf3   2.3   12.2(14r)S5 12.2(18)SXF5 Ok
4 0013.c4e1.2828 to 0013.c4e1.2857 11.0   7.2(1)       8.5(0.46)RFW Ok
5 0013.c4e1.2258 to 0013.c4e1.2287 11.0   7.2(1)       8.5(0.46)RFW Ok
7 000a.b818.9310 to 000a.b818.9313   5.2   8.4(2)       12.2(18)SXF5 Ok
8 000a.b818.92bc to 000a.b818.92bf   5.2   8.4(2)       12.2(18)SXF5 Ok
9 0018.19e5.a1c8 to 0018.19e5.a1cb   2.4   12.2(14r)S5 12.2(18)SXF5 Ok
11 8843.e1ff.fae0 to 8843.e1ff.fae3   3.2   12.2(14r)S5 12.2(18)SXF5 Ok

Mod Sub-Module                  Model              Serial       Hw     Status
---- --------------------------- ------------------ ----------- ------- -------
3 Centralized Forwarding Card WS-F6700-CFC       SAD102601MJ 2.0    Ok
7 Policy Feature Card 3       WS-F6K-PFC3B       SAD102501G7 2.3    Ok
7 MSFC3 Daughterboard         WS-SUP720          SAD102609UW 2.5    Ok
8 Policy Feature Card 3       WS-F6K-PFC3B       SAD1027059W 2.3    Ok
8 MSFC3 Daughterboard         WS-SUP720          SAD10260A4C 2.5    Ok
9 Distributed Forwarding Card WS-F6700-DFC3B     SAL1025S7TR 4.2    Ok
11 Distributed Forwarding Card WS-F6700-DFC3C     SAL1431PFCV 1.4    Ok

Mod Online Diag Status
---- -------------------
1 Pass
2 Pass
3 Pass
4 Pass
5 Pass
7 Pass
8 Pass
9 Pass
11 Pass

Regards,

Jon Marshall · ‎09-24-2010

Thanks. Okay you have same sup in switch A so maybe not. Can you post the output of this command from both switches -

show platform hardware pfc mode

Jon

Lei Tian · ‎09-24-2010

Hi,

Please check CSCsk12525.

You need to either change the hardware combination or change the software.

HTH,

Lei Tian

jarojas1097 · ‎09-27-2010

Lei Than:

Thanks for your answer, but I have a doubt , in the article that you comment (CSCsk12525) tells that the solution of this caveats is upgrade to a version 12.2(18)SXF11, In the switch with the problem the version is 12.2(18)SXF16 and the switch of normal behavior the version is 12.2(18)SXF5, then it´s all different than expected.

I don´t want do a downgrade to a 12.2(18)SXF5 without know it´s the solution.

Regards,

Lei Tian · ‎09-27-2010

Hi,

The BUG says before SXF11, 67XX line card with DFC3C may work with PFC3B, but it is not supported combination. This unexpected behavior is fixed in SXF11, so line card with DFC3C cann't be power up in 6500 with PFC3B.

Also I would not recommend downgrade the code to SXF5. If you want change the code, I would recommend you goto 12.2(33)SXH or later code, which has official support for this combination.

HTH,

Lei Tian

jarojas1097 · ‎09-28-2010

Here is the result of command show platform hardware pfc mode:

PFC operating mode : PFC3B

Thanks.

danrya · ‎09-28-2010

Take a look at the SXF release notes:

http://www.cisco.com/en/US/docs/switches/lan/catalyst6500/ios/12.2SXF/native//release/notes/hardware.html#wp3051670

The DFC3C and DFC3CXL is only supported on the 6708-10GE line card. You will need to upgrade to SXH. Even though it "turns on" in SXF5 it's not supported by Cisco, and if you have any issues and call the TAC, they will ask you to upgrade. In SXF5 the card would power up, but it was not supported or tested, so to reduce confusion, it was set to power off in later versions of SXF.

Dan