09-24-2010 03:42 PM - last edited on 03-25-2019 08:02 PM by ciscomoderator
Hi,
i have a CCM 4.2(3) with a VG248. Recently, the VG248 died so i changed it, and since i can receive calls but i can't call (internal or external) .
But the configuration and the binaries are the same than the older gateway .
Have you got an idea ?
Thanks,
Best regards,
09-25-2010 04:35 AM
Are you the end user? If so, recommend you locate a reputable consultant, or certified cisco partner to troubleshoot the problem.
09-25-2010 04:50 AM
Hi,
i'm not a end user, i am a consultant but the problem is very strange and i don't find a solution !
Thanks
09-25-2010 05:10 AM
In any case it's impossible to help you, as you did not give any actual information about the problem, and did not took any trace.
09-25-2010 08:59 AM
I have exactly the same problem like this :
https://supportforums.cisco.com/message/3188036#3188036
THanks,
09-25-2010 12:09 PM
So when you pick the analog phone do you get a dialtone?
If you do - when you try to dial digits do you get a fast busy or any annoucement saying the call cannot be completed as dialed?
Cheers!
09-25-2010 03:53 PM
Hi,
I haven't a dial tone, it's strange, it's continuing tone, im sorry for my english but i don't know how to describe this .
It's not a normal dial tone . And when i tried to dial digits nothing happened, as if the digits are not "heard" by the CCM.
I don't know if I am clear ...
Thank you !
Best regards,
09-25-2010 10:19 PM
This could be a bad phone, cabling, config issue or a bad VG248 port. It will be best to open a TAC case so that the engineer can investigate in detail.
Cheers!
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