Our organization is migration to Communications Manager 6.1 and IPCC 5.0. We are a health care system with multiple acute care facilities. Each site has its own IPCC server.
In order to access the Cisco Agent and Supervisor desktops for the different servers, I loaded Oracle VirtualBox and created multiple WindowsXP virtual machines and loaded CAD and Supervisor for each site.
I can log in and see the CS Queues, but I cannot expand the Agents icon and see the individual agents under the Agents field. Also, both the Agents - Team Agent Statistics Report and Team Agent State Report fields remain empty.
Last, when the screen refreshes, the display resets to the default state where I must re-select a team.