- Bronze, 100 points or more
I have a new UC560 with the 8.0.4 software pack. We are having an authentication error when a user tries to play a voice mail message in voiceview express. The odd thing is the user can log into voice view express without issue and browse the voice mail box without issue. The "login authentication error" appears on the phone screen when they try to "play" a message. This is occuring for all users.
Anyone have any thoughts?