VoiceView Express UC560 Issue - Authentication error when trying to listen

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Sep 27th, 2010
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I have a new UC560 with the 8.0.4 software pack. We are having an authentication error when a user tries to play a voice mail message in voiceview express. The odd thing is the user can log into voice view express without issue and browse the voice mail box without issue. The "login authentication error" appears on the phone screen when they try to "play" a message. This is occuring for all users.

Anyone have any thoughts?

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craig.corbett Tue, 08/30/2011 - 11:45
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Hi, I have seen issues when there is no pin set and or the enrolment process for the mailbox hasn’t been completed and a new pin specified.

Hope this helps.


Benjamin Story Tue, 08/30/2011 - 12:05
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We've got the pin set and have enrolled the users but it still won't play.

MICHAEL JOHNSON Tue, 08/30/2011 - 23:30
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Can I answer my own question and get credit for the correct answer on this site?

Anyway, it is another bug with an older CCA and software pack that for some unknown reason makes the url services and url authentication urls different...depending upon your version, it might show something different, but both need to be pointing to the same base url - in the above failure, one was pointing to instead of

Hope this helps your issue.

url services

url authentication

Benjamin Story Thu, 09/01/2011 - 05:32
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It was something similar in my case as well.  It was a CCA misconfiguration where it had CUE trying to authenticate back to the phones as if they had username/passwords on them.

ajahangi Fri, 08/31/2012 - 07:53
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Please try this:



authentication credential [your username] [your password]



se-10-50-10-125(config)# site name local

se-10-50-10-125(config-site)# phone authentication   username [your username] password [your password]

Note: Both usernames and passwords have to match. Let me know if that works!!! Hope it helps.


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