Adding Custom Ringtones

Unanswered Question
Sep 27th, 2010

I followed the instructions in this link http://uc500.com/creating-custom-ringtones-for-cme to add the CTU ringtone for SPA504G users but when I attempt to choose the CTU option the system tells me Ring File Unavailable.  I realize that the instructions in the link are a few years old but most should still hold true.  Below is the output of my RingList.xml file (the last entry is the CTU entry) and the files in the directory of the /ringtones folder.  Note that the CTU.raw file is present and the entry in the RingList.xml is correct.  Any idea why the phone is telling me the file is unavailable?

<CiscoIPPhoneRingList>
        <Ring>
                <DisplayName>Analog 1</DisplayName>
                <FileName>Analog1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Analog 2</DisplayName>
                <FileName>Analog2.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Are You There</DisplayName>
                <FileName>AreYouThere.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Bass</DisplayName>
                <FileName>Bass.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Call Back</DisplayName>
                <FileName>CallBack.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Chime</DisplayName>
                <FileName>Chime.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Classic 1</DisplayName>
                <FileName>Classic1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Classic 2</DisplayName>
                <FileName>Classic2.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Clock Shop</DisplayName>
                <FileName>ClockShop.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Drums 1</DisplayName>
                <FileName>Drums1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Drums 2</DisplayName>
                <FileName>Drums2.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Film Score</DisplayName>
                <FileName>FilmScore.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Harp Synth</DisplayName>
                <FileName>HarpSynth.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Jamaica</DisplayName>
                <FileName>Jamaica.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Koto Effect</DisplayName>

                <FileName>KotoEffect.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Music Box</DisplayName>
                <FileName>MusicBox.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Piano 1</DisplayName>
                <FileName>Piano1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Piano 2</DisplayName>
                <FileName>Piano2.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Pop</DisplayName>
                <FileName>Pop.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Pulse 1</DisplayName>
                <FileName>Pulse1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 1</DisplayName>
                <FileName>Ring1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 2</DisplayName>
                <FileName>Ring2.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 3</DisplayName>
                <FileName>Ring3.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 4</DisplayName>
                <FileName>Ring4.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 5</DisplayName>
                <FileName>Ring5.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 6</DisplayName>
                <FileName>Ring6.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Ring 7</DisplayName>
                <FileName>Ring7.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Sax 1</DisplayName>
                <FileName>Sax1.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>Sax 2</DisplayName>
                <FileName>Sax2.raw</FileName>
        </Ring>

        <Ring>
                <DisplayName>Vibe</DisplayName>
                <FileName>Vibe.raw</FileName>
        </Ring>
        <Ring>
                <DisplayName>CTU</DisplayName>
                <FileName>CTU.raw</FileName>
        </Ring>
</CiscoIPPhoneRingList>

Below is the dir command from within the /ringtones folder

DTS_UC540# dir
Directory of flash:/ringtones/

   93  -rw-        8160  Aug 23 2010 20:55:18 -04:00  Analog1.raw
   94  -rw-        8160  Aug 23 2010 20:55:18 -04:00  Analog2.raw
   95  -rw-        5280  Aug 23 2010 20:55:18 -04:00  AreYouThere.raw
   96  -rw-        5040  Aug 23 2010 20:55:20 -04:00  AreYouThereF.raw
   97  -rw-        8160  Aug 23 2010 20:55:20 -04:00  Bass.raw
   98  -rw-       12240  Aug 23 2010 20:55:20 -04:00  CallBack.raw
   99  -rw-       16040  Aug 23 2010 20:55:20 -04:00  Chime.raw
  100  -rw-        8160  Aug 23 2010 20:55:22 -04:00  Classic1.raw
  101  -rw-       16080  Aug 23 2010 20:55:22 -04:00  Classic2.raw
  102  -rw-       10800  Aug 23 2010 20:55:22 -04:00  ClockShop.raw
  103  -rw-        2908  Sep 27 2010 14:02:18 -04:00  DistinctiveRingList.xml
  104  -rw-        9600  Aug 23 2010 20:55:22 -04:00  Drums1.raw
  105  -rw-       13440  Aug 23 2010 20:55:24 -04:00  Drums2.raw
  106  -rw-       15840  Aug 23 2010 20:55:24 -04:00  FilmScore.raw
  107  -rw-       16080  Aug 23 2010 20:55:24 -04:00  HarpSynth.raw
  108  -rw-        8160  Aug 23 2010 20:55:24 -04:00  Jamaica.raw
  109  -rw-       16080  Aug 23 2010 20:55:26 -04:00  KotoEffect.raw
  110  -rw-       12720  Aug 23 2010 20:55:26 -04:00  MusicBox.raw
  111  -rw-        8160  Aug 23 2010 20:55:26 -04:00  Piano1.raw
  112  -rw-       15360  Aug 23 2010 20:55:26 -04:00  Piano2.raw
  113  -rw-        9360  Aug 23 2010 20:55:26 -04:00  Pop.raw
  114  -rw-        7200  Aug 23 2010 20:55:28 -04:00  Pulse1.raw
  115  -rw-        4000  Aug 23 2010 20:55:28 -04:00  Ring1.raw
  116  -rw-        4000  Aug 23 2010 20:55:28 -04:00  Ring2.raw
  117  -rw-        4000  Aug 23 2010 20:55:28 -04:00  Ring3.raw
  118  -rw-        4000  Aug 23 2010 20:55:28 -04:00  Ring4.raw
  119  -rw-        4000  Aug 23 2010 20:55:30 -04:00  Ring5.raw
  120  -rw-        4000  Aug 23 2010 20:55:30 -04:00  Ring6.raw
  121  -rw-        4000  Aug 23 2010 20:55:30 -04:00  Ring7.raw
  122  -rw-        2908  Sep 27 2010 14:01:48 -04:00  RingList.xml
  123  -rw-       10800  Aug 23 2010 20:55:30 -04:00  Sax1.raw
  124  -rw-       14160  Aug 23 2010 20:55:32 -04:00  Sax2.raw
  125  -rw-       16080  Aug 23 2010 20:55:32 -04:00  Vibe.raw
  126  -rw-       10220  Sep 27 2010 15:00:14 -04:00  CTU.raw

I have this problem too.
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