Cannot Access Central Manager Web interface

Unanswered Question
Sep 27th, 2010

HI All

I am facing an issue with a WAAS Central Manager

I can access it via Telnet, but when I try to access it  via https://<central Manager>:8443, i get the below error:

v\:* {behavior:url(#default#VML);} o\:* {behavior:url(#default#VML);} w\:* {behavior:url(#default#VML);} .shape {behavior:url(#default#VML);} st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Service Temporarily Unavailable

The server is temporarily unable to service your request due to maintenance downtime or capacity problems. Please try again later.


Apache/1.3.41 Server at Central-Manager.x.com.lb  Port 8443

I did the self test command on the CLI, and got the folllowing error:

st1\:*{behavior:url(#ieooui) } /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

Central-Manager#

Test WARN  [system]

     WARN  HAS_ALARM        1 Critical Alarms are raised in the device. Please f

ind the list below.

1.     nodemgr: The emdb service has been disabled.

     Action:

     Critical/major alarms are raised. Check device alarms using 'show alarms de

tail' cli command for details.

Test NONE  [wafs]

and the "show alarms" shows the following:

/* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-priority:99; mso-style-qformat:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:11.0pt; font-family:"Calibri","sans-serif"; mso-ascii-font-family:Calibri; mso-ascii-theme-font:minor-latin; mso-fareast-font-family:"Times New Roman"; mso-fareast-theme-font:minor-fareast; mso-hansi-font-family:Calibri; mso-hansi-theme-font:minor-latin; mso-bidi-font-family:"Times New Roman"; mso-bidi-theme-font:minor-bidi;}

entral-Manager#show alarms

Critical Alarms:

----------------

     Alarm ID             Module/Submodule     Instance

     -------------------- -------------------- --------------------

   1 svcdisabled          nodemgr              emdb

Major Alarms:

-------------

None

Minor Alarms:

-------------

None

Any Idea about this error? and how can i solve it?

Thanks

Regards,

Georges

I have this problem too.
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Bhavin Yadav Tue, 09/28/2010 - 10:31

Hi Georges,

Looks like this may be a hardware issue.

Can you please paste the output of following CLIs ?

show hardware

show version

show alarm history detail

Further,

how did this issue arise?Was there a power failure / abnormal shutdown / reboot of the box?

Was this unit operational when this alarm came in?

How did you came to know about this issue? And since how long this issue is going on ?

Regards.

Jovan Bogoev Wed, 11/07/2012 - 23:35

Hi,

Did you find a resolution for this problem?

I too am experiencing the same issue after the Central Manager lost power and restarted.

Jovan Bogoev Thu, 11/08/2012 - 01:26

Just resolved this issue.

My cms database was corrupt. Luckily I had a backup, and was able to perform a restore as detailed in the WAAS configuration guide.

My CM webpage is now accessible!

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