I have a customer with a UC560-FXO-K9 running IOS uc500-advipservicesk9-mz.150-1.XA. The telephony service version is 8.0.
We tried to run the Smart CallConnector toolbar but when we try to dial a number we get an error message:
UC500 Model and Software Version Verification Error, which basically says the CallConnector Toolbar requires UC540 or 560 with Software Load 8.0 or greater.
Any ideas what migh be the problem with this since the requirements are correct. Please find attached the exact error message of the CallConnector Toolbar.
We need to resolve this because the customer is very interested to use the features of the CallConnector Toolbar for daily use.
Many thanks for your support,