System: XP Prof (Version 2002) Service Pack 2
Cisco VPN Client: 5.0.03.0560
This is a corporate banded laptop, so I don't have the luxury of upgrading the service pack, patches or software - all that stuff has to be directed from the company to ensure security and other compatability issues.
For about a year now my laptop config hasn't changed, traceroute (tracert.exe) has always worked and been a necessary tool of my job. It has worked on my native lan, out to the internet and while vpn'd to my company. About 3 weeks ago tracert stopped working and I have been troubleshooting it since.
Here is the output of tracert now (vpn not connected):
Tracing route to wwwui.3dns.bankofamerica.com [220.127.116.11]
over a maximum of 30 hops:
1 * * * Request timed out.
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 * * * Request timed out.
15 128 ms 126 ms 127 ms wwwui-prodca.bankofamerica.com [18.104.22.168]
From the above output a few things are interesting. 1) traceroute is translating dns properly 2) it reflects the identical amount of hops from a traceroute coming off of a different computer and 3) the last hop is getting resolved. To me, this indicates that tracert is working proplery.
After many different attempts to troubleshoot the problem I tried resetting the tcp/ip stack ("netsh int ip reset c:\resetlog.txt") and rebooted the computer. After that tracert worked just fine. I then relaunch the Cisco VPN client and try to connect to my company network but the VPN won't connect - it just cycles through the multiple hosts and ultimately fails. Ok...so I reset the tcp/ip stack and affected the VPN, that makes sense. I reinstalled the VPN client and now I can reconnect to my company network - but now the tracert problem is back again.
Again, tracert worked properly for months with this same vpn client installed until about 2 weeks ago. I don't know what caused it but all I can definitively say is that its related to the VPN client.
Please help...I really need traceroute working...but at the same time, its useless to me if I can't VPN into my company. :-P