Reconfig for CUE 3.2

Unanswered Question

Our router has incoming lines go to a hunt group of 4 people.  If no one picks up (i.e. school is closed) the call goes to a script in CUE that plays a welcome and gives the caller a choice of leaving a message or dialing an extension.  We would like the hunt group to be bypassed if school is closed and have the call route directly to the script.  Can anyone tell me how to do this?

I have this problem too.
0 votes
  • 1
  • 2
  • 3
  • 4
  • 5
Overall Rating: 0 (0 ratings)
Loading.
Walter Solano Tue, 09/28/2010 - 14:02

Hello July

You can do is create a dummy DN with two different call-foraward statements one that forwards the call to hunt pilot during normal businees hours and another call-forward using the night night-service feature that to forward the calls to the trigger that you configure to your applications.

BTW you need to configure night service first:

http://www.cisco.com/en/US/docs/voice_ip_comm/cucme/admin/configuration/guide/cmecover.html#wpmkr1097580

HTH

Please rate this post if was helpful

Walter Solano

Actions

This Discussion