CTIOS ebusyother state

Unanswered Question
Sep 28th, 2010

What does the agent state "ebusyother" mean ? . Developer guide defines it as "The agent is busy performing a task associated with another active SkillGroup." . I didnt understand what this really means ! I am getting this while doing an outbound call which is causing the application and reporting issues.

Can anyone help me understand the definition ?or when is it supposed to come ?

I have this problem too.
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dehebert Wed, 10/06/2010 - 12:41

Hello, Busy other state will be reported for all SG which the agent is not on a call for. So if Agent is assigned to SG X and SG Y and he took a call for SG X. He will be reported as busy other in SG Y.


Page 47 explains it a bit better.

I hope this helps.



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