CUCM users have two deivces that Physical IP Phone and CUPC softphone (UPCXXXXX) which are share the extension.
in CUBAC client attendant console screen, I added two icons in [F3-Internal directory] screen that Presence and Phone status but the Phone status is empty even the presence status updated properly.
"Use Device Name" from contact numbers tab is unchecked and it automatically picked UPCxxxx when I check on the field and the Phone status field on F3 screen still empty. When I manually updated SEPxxx device name, the Phone BLF show up properly in F3 screen.
Is this limitation to automatically pick physical IP Phone and show up in F3 screen? If yes, can I have link explained the limitation?