I have the following Problem with the call pickup notification: I'll get no notification on the display if a Phone is in more than one pickup group and it rings not in the primary group.
Some background infos:
Partition for Phones: P_Phones
Patition for Pickupgroups: <NONE>
all ext. are on the primary line
notification is turned on in all pickup groups
time is 1 sec
call pickup group A: (ext.) 4711, 4712, 4713
call pickup group B: (ext.) 4721, 4722, 4723
call pickup group C: (ext.) 4731, 4732, 4733
Group A can pickup from A,B,C
Group B can pickup from B,A
Group C can pickup only in C
1.) Any internal Phone eg. 4700 call the ext.: 4722 -> all Phones in group B get the notification on the display and can use the "otherPickup" Softkey
phones in group A get no notification but can use the Softkey to pickup the call.
2.) any internal Phone eg. 4700 call the ext.: 4731 -> all Phones in group C get the notification on the display and can pickup the call. Group A get no notification but can also pickup the call.
3.) any internal Phone eg. 4700 call the ext.: 4711 -> all Phones in group A get the notification on the display and can pickup the call. Group B get no notification but can also pickup the call.
Summary: oPickUp works fine in all groups; notification only happens within the called group but not to an other group where the called group is not the primary group.
Currently i have found no Bug-id that hit my scenario. Bug's with "no notification" (single group) in older cucm versions use a workarround where they set the pickup group to the none partition.
Until now i did not tested to change the order of the interlaced pickup groups... eg. for group A: B,A,C
I don't think this will help to solve my Problem but anyway i'll try it
Is there any known limitation about notification and more than one pickup group?
thanks & br