asolleti Wed, 09/29/2010 - 17:44
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Hi


I have asked the team to look into the cause for why "Ciscoworks LMS" is not available in the Product Category for searching bugs.

Will update you once we find the root cause for this issue.


Thanks

Arun

asolleti Thu, 09/30/2010 - 21:34
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Hi


We have identified the root cause for the issue of Product series or category missing from Bug Toolkit.

The issue was that in our upstream process was pulling/reading product information before second process completed its

writing operation which results into incomplete mapping and resulting into product & category getting lost.


The reason for the cause was change in the timing when two operations were scheduled to performed which resulted in the overlap.

We are working on fixing the issue so it will not re-occur in the future, but in the meantime we have found an interim solution

and as you see below, you can now search on "Network Management" product category again.



One change to observe is that now Product Category is renamed to "Network Management & Automation", will get back to you on the reason for the change, but you should be able to see "Ciscoworks LMS" under "Network Management & Automation".



Please let me know if this is product you were attempting to search for bugs and if it is working fine now.


Thanks

Arun

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