CUE 7.2.2 Issue

Answered Question
Sep 29th, 2010

Hi,

I have to integrate CUE version 7.2.2 with CME 7.1 everything work fine except that when I try to add the CME to the CUE where looks like the CUE need the JTAPI user and pasword ! as mandatory field I was making some searches and looks like it is something realted to the license of the CUE as it work only for CUCM not CME so If this is correct how to change it ( the steps) do I have to change the whole software package or just upload the new licnse

is this license is different from the mailbox license I got ALREADY.appreciate help thanks and regards

I have this problem too.
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Correct Answer by Rob Huffman about 6 years 3 months ago

Hi Karim,

Yor Licenses should be fine my friend

Configuring the Call-Agent

Beginning with Cisco Unity Express version 7.1 and the use of CSL licenses, the call agent is no longer determined by the license.

However, you must configure the call agent by selection whether you are using Cisco Unified CME or Cisco Unified Communications Manager, using one of the two following methods:

•During the post-installation process

•After the service module boots up using the call-agent command

These methods are explained in the following sections:

•Configuring the Call-Agent During the Post-Installation Process

•Configuring the Call-Agent After Bootup
Configuring the Call-Agent During the Post-Installation Process

The following output shows how to configure the call agent for Cisco Unified CME as part of the post-installation process of the Cisco Unity Express 7.1 or later image.

Note The post-installation process is not supported on all devices.

Would you like to manually adjust the system time (y,n)? no

executing app post_install


Enter Call Agent

       1) Cisco Unified Communications Manager (CUCM) -- default

       2) Cisco Unified Communications Manager Express (CUCME)

       #? : 1

       Setting Call Agent to CUCM

You can use the following show command to view the call-agent selection:

service-module# show call-agent

Call-agent:         CUCM


Configuring the Call-Agent After Bootup

The following output shows how to configure the call agent for Cisco Unified Communications Manager after the service module boots up. Because this operation is not reversible, you should use this method with caution.

service-module# call-agent ccm

!!!WARNING!!!: This operation will

    a. permanently delete all non-local site related configuration

    b. reboot the system automatically

This operation is not reversible.

Do you wish to continue[n]? : yes

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1091982

Cheers!

Rob

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Correct Answer
Rob Huffman Wed, 09/29/2010 - 06:21

Hi Karim,

Yor Licenses should be fine my friend

Configuring the Call-Agent

Beginning with Cisco Unity Express version 7.1 and the use of CSL licenses, the call agent is no longer determined by the license.

However, you must configure the call agent by selection whether you are using Cisco Unified CME or Cisco Unified Communications Manager, using one of the two following methods:

•During the post-installation process

•After the service module boots up using the call-agent command

These methods are explained in the following sections:

•Configuring the Call-Agent During the Post-Installation Process

•Configuring the Call-Agent After Bootup
Configuring the Call-Agent During the Post-Installation Process

The following output shows how to configure the call agent for Cisco Unified CME as part of the post-installation process of the Cisco Unity Express 7.1 or later image.

Note The post-installation process is not supported on all devices.

Would you like to manually adjust the system time (y,n)? no

executing app post_install


Enter Call Agent

       1) Cisco Unified Communications Manager (CUCM) -- default

       2) Cisco Unified Communications Manager Express (CUCME)

       #? : 1

       Setting Call Agent to CUCM

You can use the following show command to view the call-agent selection:

service-module# show call-agent

Call-agent:         CUCM


Configuring the Call-Agent After Bootup

The following output shows how to configure the call agent for Cisco Unified Communications Manager after the service module boots up. Because this operation is not reversible, you should use this method with caution.

service-module# call-agent ccm

!!!WARNING!!!: This operation will

    a. permanently delete all non-local site related configuration

    b. reboot the system automatically

This operation is not reversible.

Do you wish to continue[n]? : yes

http://www.cisco.com/en/US/docs/voice_ip_comm/unity_exp/rel7_1/Licensing/Using_CSL.html#wp1091982

Cheers!

Rob

karim7784 Sat, 10/02/2010 - 11:08

Thanks Rob that was helpful I missed that part yes I forgot while I was testing the module and picked up the CUCM option.Thanks!

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