UC560 - Can the dial tones be changed

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Sep 29th, 2010
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When you go off hook on any of the phones, you here a standard dial tone.  When you select 9, you here a second dial tone for the PSTN.  I just got a request from a client to switch the roles of the tones, in other words make the second tone when you dial 9 the first tone when you go off hook, and make the first tone when you go off hook the second tone when you dial 9.  I hope I explained it properly, let me know if anyone as ever done this, thanks.

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Steven Holl Wed, 09/29/2010 - 13:05
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Pretty positive there isn't a way to do this.  Your users are that concerned about the frequency of each dial tone?

Audy Bautista Wed, 09/29/2010 - 13:09
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Hard to believe but yes, just this one client of ours.  I never heard such a request ever.

David Harper Wed, 09/29/2010 - 17:46
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What type of phones are you using - SPA500s or 7900 series?  There isn't an easy way to do this, but depending on the phones being used, it is a choice between 'might be possible but unsupported' and 'not really possible at all'.


Cheers,

Dave.

David Harper Wed, 09/29/2010 - 21:17
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In that case, no, there's nothing you can do.  Sorry.


Cheers,

Dave.

antyeung Thu, 09/30/2010 - 23:36
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There is a way but it may require some work. It worked for me on a 7965 in the lab.


1. Find out what tones.xml file the phones pick up when you change the network-locale to something other than what it's currently set at;

     -telephony-service > network-locale XX

     -enable 'debug tftp events' and reset a phone


For the 7965 it looks for g3-tones.xml-


055427: Oct  1 06:16:10.549: TFTP: Looking for CTLSEP0021A02E789B.tlv
055428: Oct  1 06:16:10.629: TFTP: Looking for SEP0021A02E789B.cnf.xml
055429: Oct  1 06:16:10.633: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055430: Oct  1 06:16:10.653: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055431: Oct  1 06:16:12.013: TFTP: Looking for User_Define_2/be-sccp.jar
055432: Oct  1 06:16:12.013: TFTP: Opened flash:/its/user_define_2_be-sccp.jar, fd 14, size 59183 for process 65
055433: Oct  1 06:16:12.305: TFTP: Finished flash:/its/user_define_2_be-sccp.jar, time 00:00:00 for process 65
055434: Oct  1 06:16:20.210: TFTP: Looking for User_Define_2/g3-tones.xml
055435: Oct  1 06:16:20.210: TFTP: Opened flash:/its/user_define_2_g3-tones.xml, fd 14, size 1413 for process 65
055436: Oct  1 06:16:20.226: TFTP: Finished flash:/its/user_define_2_g3-tones.xml, time 00:00:00 for process 65

055437: Oct  1 06:16:46.431: TFTP: Looking for CTLSEP0021A02E789B.tlv
055438: Oct  1 06:16:46.503: TFTP: Looking for SEP0021A02E789B.cnf.xml
055439: Oct  1 06:16:46.503: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055440: Oct  1 06:16:46.519: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055441: Oct  1 06:16:53.395: TFTP: Looking for SCCP45.8-5-4S.loads
055442: Oct  1 06:16:53.395: TFTP: Opened flash:/phones/7945_7965/SCCP45.8-5-4S.loads, fd 14, size 650 for process 65
055443: Oct  1 06:16:53.403: TFTP: Finished flash:/phones/7945_7965/SCCP45.8-5-4S.loads, time 00:00:00 for process 65
055444: Oct  1 06:17:10.428: TFTP: Looking for CTLSEP0021A02E789B.tlv
055445: Oct  1 06:17:10.516: TFTP: Looking for SEP0021A02E789B.cnf.xml
055446: Oct  1 06:17:10.516: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055447: Oct  1 06:17:10.532: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055448: Oct  1 06:17:12.120: %IPPHONE-6-REG_ALARM: 25: Name=SEP0021A02E789B Load= SCCP45.8-3-2S Last=Initialized
055449: Oct  1 06:17:12.148: %IPPHONE-6-REGISTER: ephone-5:SEP0021A02E789B IP:10.1.1.18 Socket:8 DeviceType:Phone has registered.


Download the locale that you plan to use to get the tones.xml file. In your case I'm guessing it's going to be en_US.


http://www.cisco.com/cgi-bin/tablebuild.pl/CME-Locale


2. Open the tones.xml file and you'll see these two lines-


       

       


Swap the values and save-


    
    


Then make the tones.xml file available via tftp on the UC500 and change the network locale back to en_US and reset the phone. The phones should pick up the new xml file and playout the dial-tones reversed.


-Anthony

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