09-29-2010 09:25 AM - edited 03-21-2019 03:04 AM
When you go off hook on any of the phones, you here a standard dial tone. When you select 9, you here a second dial tone for the PSTN. I just got a request from a client to switch the roles of the tones, in other words make the second tone when you dial 9 the first tone when you go off hook, and make the first tone when you go off hook the second tone when you dial 9. I hope I explained it properly, let me know if anyone as ever done this, thanks.
09-29-2010 01:05 PM
Pretty positive there isn't a way to do this. Your users are that concerned about the frequency of each dial tone?
09-29-2010 01:09 PM
Hard to believe but yes, just this one client of ours. I never heard such a request ever.
09-29-2010 05:46 PM
What type of phones are you using - SPA500s or 7900 series? There isn't an easy way to do this, but depending on the phones being used, it is a choice between 'might be possible but unsupported' and 'not really possible at all'.
Cheers,
Dave.
09-29-2010 07:06 PM
Mostly 7962 phones, and one 7935 phone.
09-29-2010 09:17 PM
In that case, no, there's nothing you can do. Sorry.
Cheers,
Dave.
09-30-2010 11:36 PM
There is a way but it may require some work. It worked for me on a 7965 in the lab.
1. Find out what tones.xml file the phones pick up when you change the network-locale to something other than what it's currently set at;
-telephony-service > network-locale XX
-enable 'debug tftp events' and reset a phone
For the 7965 it looks for g3-tones.xml-
055427: Oct 1 06:16:10.549: TFTP: Looking for CTLSEP0021A02E789B.tlv
055428: Oct 1 06:16:10.629: TFTP: Looking for SEP0021A02E789B.cnf.xml
055429: Oct 1 06:16:10.633: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055430: Oct 1 06:16:10.653: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055431: Oct 1 06:16:12.013: TFTP: Looking for User_Define_2/be-sccp.jar
055432: Oct 1 06:16:12.013: TFTP: Opened flash:/its/user_define_2_be-sccp.jar, fd 14, size 59183 for process 65
055433: Oct 1 06:16:12.305: TFTP: Finished flash:/its/user_define_2_be-sccp.jar, time 00:00:00 for process 65
055434: Oct 1 06:16:20.210: TFTP: Looking for User_Define_2/g3-tones.xml
055435: Oct 1 06:16:20.210: TFTP: Opened flash:/its/user_define_2_g3-tones.xml, fd 14, size 1413 for process 65
055436: Oct 1 06:16:20.226: TFTP: Finished flash:/its/user_define_2_g3-tones.xml, time 00:00:00 for process 65
055437: Oct 1 06:16:46.431: TFTP: Looking for CTLSEP0021A02E789B.tlv
055438: Oct 1 06:16:46.503: TFTP: Looking for SEP0021A02E789B.cnf.xml
055439: Oct 1 06:16:46.503: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055440: Oct 1 06:16:46.519: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055441: Oct 1 06:16:53.395: TFTP: Looking for SCCP45.8-5-4S.loads
055442: Oct 1 06:16:53.395: TFTP: Opened flash:/phones/7945_7965/SCCP45.8-5-4S.loads, fd 14, size 650 for process 65
055443: Oct 1 06:16:53.403: TFTP: Finished flash:/phones/7945_7965/SCCP45.8-5-4S.loads, time 00:00:00 for process 65
055444: Oct 1 06:17:10.428: TFTP: Looking for CTLSEP0021A02E789B.tlv
055445: Oct 1 06:17:10.516: TFTP: Looking for SEP0021A02E789B.cnf.xml
055446: Oct 1 06:17:10.516: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055447: Oct 1 06:17:10.532: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055448: Oct 1 06:17:12.120: %IPPHONE-6-REG_ALARM: 25: Name=SEP0021A02E789B Load= SCCP45.8-3-2S Last=Initialized
055449: Oct 1 06:17:12.148: %IPPHONE-6-REGISTER: ephone-5:SEP0021A02E789B IP:10.1.1.18 Socket:8 DeviceType:Phone has registered.
Download the locale that you plan to use to get the tones.xml file. In your case I'm guessing it's going to be en_US.
http://www.cisco.com/cgi-bin/tablebuild.pl/CME-Locale
2. Open the tones.xml file and you'll see these two lines-
Swap the values and save-
Then make the tones.xml file available via tftp on the UC500 and change the network locale back to en_US and reset the phone. The phones should pick up the new xml file and playout the dial-tones reversed.
-Anthony
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