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UC560 - Can the dial tones be changed

Audy Bautista
Level 1
Level 1

When you go off hook on any of the phones, you here a standard dial tone.  When you select 9, you here a second dial tone for the PSTN.  I just got a request from a client to switch the roles of the tones, in other words make the second tone when you dial 9 the first tone when you go off hook, and make the first tone when you go off hook the second tone when you dial 9.  I hope I explained it properly, let me know if anyone as ever done this, thanks.

6 Replies 6

Steven Holl
Cisco Employee
Cisco Employee

Pretty positive there isn't a way to do this.  Your users are that concerned about the frequency of each dial tone?

Hard to believe but yes, just this one client of ours.  I never heard such a request ever.

What type of phones are you using - SPA500s or 7900 series?  There isn't an easy way to do this, but depending on the phones being used, it is a choice between 'might be possible but unsupported' and 'not really possible at all'.

Cheers,

Dave.

Mostly 7962 phones, and one 7935 phone.

In that case, no, there's nothing you can do.  Sorry.

Cheers,

Dave.

There is a way but it may require some work. It worked for me on a 7965 in the lab.

1. Find out what tones.xml file the phones pick up when you change the network-locale to something other than what it's currently set at;

     -telephony-service > network-locale XX

     -enable 'debug tftp events' and reset a phone

For the 7965 it looks for g3-tones.xml-

055427: Oct  1 06:16:10.549: TFTP: Looking for CTLSEP0021A02E789B.tlv
055428: Oct  1 06:16:10.629: TFTP: Looking for SEP0021A02E789B.cnf.xml
055429: Oct  1 06:16:10.633: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055430: Oct  1 06:16:10.653: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055431: Oct  1 06:16:12.013: TFTP: Looking for User_Define_2/be-sccp.jar
055432: Oct  1 06:16:12.013: TFTP: Opened flash:/its/user_define_2_be-sccp.jar, fd 14, size 59183 for process 65
055433: Oct  1 06:16:12.305: TFTP: Finished flash:/its/user_define_2_be-sccp.jar, time 00:00:00 for process 65
055434: Oct  1 06:16:20.210: TFTP: Looking for User_Define_2/g3-tones.xml
055435: Oct  1 06:16:20.210: TFTP: Opened flash:/its/user_define_2_g3-tones.xml, fd 14, size 1413 for process 65
055436: Oct  1 06:16:20.226: TFTP: Finished flash:/its/user_define_2_g3-tones.xml, time 00:00:00 for process 65

055437: Oct  1 06:16:46.431: TFTP: Looking for CTLSEP0021A02E789B.tlv
055438: Oct  1 06:16:46.503: TFTP: Looking for SEP0021A02E789B.cnf.xml
055439: Oct  1 06:16:46.503: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055440: Oct  1 06:16:46.519: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055441: Oct  1 06:16:53.395: TFTP: Looking for SCCP45.8-5-4S.loads
055442: Oct  1 06:16:53.395: TFTP: Opened flash:/phones/7945_7965/SCCP45.8-5-4S.loads, fd 14, size 650 for process 65
055443: Oct  1 06:16:53.403: TFTP: Finished flash:/phones/7945_7965/SCCP45.8-5-4S.loads, time 00:00:00 for process 65
055444: Oct  1 06:17:10.428: TFTP: Looking for CTLSEP0021A02E789B.tlv
055445: Oct  1 06:17:10.516: TFTP: Looking for SEP0021A02E789B.cnf.xml
055446: Oct  1 06:17:10.516: TFTP: Opened flash:/its/SEP0021A02E789B.cnf.xml, fd 14, size 1604 for process 65
055447: Oct  1 06:17:10.532: TFTP: Finished flash:/its/SEP0021A02E789B.cnf.xml, time 00:00:00 for process 65
055448: Oct  1 06:17:12.120: %IPPHONE-6-REG_ALARM: 25: Name=SEP0021A02E789B Load= SCCP45.8-3-2S Last=Initialized
055449: Oct  1 06:17:12.148: %IPPHONE-6-REGISTER: ephone-5:SEP0021A02E789B IP:10.1.1.18 Socket:8 DeviceType:Phone has registered.

Download the locale that you plan to use to get the tones.xml file. In your case I'm guessing it's going to be en_US.

http://www.cisco.com/cgi-bin/tablebuild.pl/CME-Locale

2. Open the tones.xml file and you'll see these two lines-

       

       

Swap the values and save-

    
    

Then make the tones.xml file available via tftp on the UC500 and change the network locale back to en_US and reset the phone. The phones should pick up the new xml file and playout the dial-tones reversed.

-Anthony

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