Cisco Provisioning Manager

Answered Question
Sep 29th, 2010

Hi All,

We are the installed Cisco unifed Provisoning Manager 2.1 in VM ware machine.After installation the services started, all th services exept the NICE service is up and when i checked the logs files of the components in nice.std.error i getting the below value.

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Exception caught: License Exception: DFC Exception CORE-0123 [ERROR]: LICENSE: Error initializing FLEXNet License Manager: null

License Exception: DFC Exception CORE-0123 [ERROR]: LICENSE: Error initializing FLEXNet License Manager: null

at dfc.license.FLEXNetLicenseManager.initialize(FLEXNetLicenseManager.java:319)

at dfc.nice.server.Server.main(Server.java:74)

We have uploaded th license file at the installation time. Because of the above error i cant able to open the web page also.

-Parthee

Correct Answer by webberr about 6 years 4 months ago

We had a similar issue - CUPM 2.1 on a VM Machine where the NICE service would not start. When you opened the web page is said "Server Unavailable." It turned out to be a licensing issue. We had a 2,000 phone license, but no "node" or "server" license. Open you license file and verify it looks something like this:

FEATURE contract_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414611 \

" SIGN="(snipped)"

FEATURE ipt_users_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;1;- HOSTID=(snipped) \

NOTICE="201010051845414612 \

" SIGN="(snipped)"

FEATURE ipt_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414613 \

" SIGN="(snipped)"

FEATURE im_search_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414614 \

" SIGN="(snipped)"

FEATURE ipt_phones_max cisco 2.0 permanent uncounted \

VENDOR_STRING=0;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414615 \

" SIGN="(snipped)"

FEATURE audit_schedule cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="201010051845414616 \

" SIGN="(snipped)"

FEATURE im_configuration_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414617 \

" SIGN="(snipped)"

FEATURE im_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414618 \

" SIGN="(snipped)"

FEATURE logins_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414619 \

" SIGN="(snipped)"

FEATURE ipt_ump_max cisco 2.0 permanent uncounted \

VENDOR_STRING=750;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146110 \

" SIGN="(snipped)"

FEATURE scriptmgr_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146111 \

" SIGN="(snipped)"

FEATURE im_class_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146112 \

" SIGN="(snipped)"

FEATURE wfclient cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146113 \

" SIGN="(snipped)"

FEATURE im_import cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146114 \

" SIGN="(snipped)"

FEATURE wf_gui cisco 2.0 permanent uncounted VENDOR_STRING=1;0;0;-;- \

HOSTID=(snipped) \

NOTICE="2010100518454146115 \

" SIGN="(snipped)

FEATURE ipt_oem_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146116 \

" SIGN="(snipped)"

FEATURE nice_import cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146117 \

" SIGN="(snipped)"

FEATURE oem_product_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146118 \

" SIGN="(snipped)"

FEATURE nice_sa_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146119 \

" SIGN="(snipped)"

FEATURE wf_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146120 \

" SIGN="(snipped)"

FEATURE wizard_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146121 \

" SIGN="(snipped)"

FEATURE ipt_subscriber_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146122 \

" SIGN="(snipped)"

FEATURE wf_clone_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146123 \

" SIGN="(snipped)"

FEATURE nice_engine cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146124 \

" SIGN="(snipped)"

FEATURE oem_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146125 \

" SIGN="(snipped)"

FEATURE entityclient cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146126 \

" SIGN="(snipped)"

FEATURE ipt_lines_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146127 \

" SIGN="(snipped)"

FEATURE nice_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146128 \

" SIGN="(snipped)"

FEATURE im_instance_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146129 \

" SIGN="(snipped)"

FEATURE wizard_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146130 \

" SIGN="(snipped)"

FEATURE nice_export cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146131 \

" SIGN="(snipped)"

FEATURE reports_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146132 \

" SIGN="(snipped)"

FEATURE wf_startproc_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146133 \

" SIGN="(snipped)"

FEATURE wf_start_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146134 \

" SIGN="(snipped)"

FEATURE im_docs_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146135 \

" SIGN="(snipped)"

FEATURE nice_configuration_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146136 \

" SIGN="(snipped)"

FEATURE oem_subscriber_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146137 \

" SIGN="(snipped)"

FEATURE admin_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146138 \

" SIGN="(snipped)"

FEATURE wf_create_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146139 \

" SIGN="(snipped)"

FEATURE ipt_ccm_max cisco 2.0 permanent uncounted \

VENDOR_STRING=750;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146140 \

" SIGN="(snipped)"

FEATURE nice_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146141 \

" SIGN="(snipped)"

FEATURE users_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146142 \

" SIGN="(snipped)"

FEATURE oem_customer_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146143 \

" SIGN="(snipped)"

FEATURE nice_management_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146144 \

" SIGN="(snipped)"

FEATURE im_gui cisco 2.0 permanent uncounted VENDOR_STRING=1;0;0;-;- \

HOSTID=(snipped) \

NOTICE="2010100518454146145 \

" SIGN="(snipped)"

FEATURE admin_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146146 \

" SIGN="(snipped)"

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Correct Answer
webberr Thu, 10/07/2010 - 08:43

We had a similar issue - CUPM 2.1 on a VM Machine where the NICE service would not start. When you opened the web page is said "Server Unavailable." It turned out to be a licensing issue. We had a 2,000 phone license, but no "node" or "server" license. Open you license file and verify it looks something like this:

FEATURE contract_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414611 \

" SIGN="(snipped)"

FEATURE ipt_users_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;1;- HOSTID=(snipped) \

NOTICE="201010051845414612 \

" SIGN="(snipped)"

FEATURE ipt_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414613 \

" SIGN="(snipped)"

FEATURE im_search_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414614 \

" SIGN="(snipped)"

FEATURE ipt_phones_max cisco 2.0 permanent uncounted \

VENDOR_STRING=0;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414615 \

" SIGN="(snipped)"

FEATURE audit_schedule cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="201010051845414616 \

" SIGN="(snipped)"

FEATURE im_configuration_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414617 \

" SIGN="(snipped)"

FEATURE im_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414618 \

" SIGN="(snipped)"

FEATURE logins_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="201010051845414619 \

" SIGN="(snipped)"

FEATURE ipt_ump_max cisco 2.0 permanent uncounted \

VENDOR_STRING=750;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146110 \

" SIGN="(snipped)"

FEATURE scriptmgr_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146111 \

" SIGN="(snipped)"

FEATURE im_class_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146112 \

" SIGN="(snipped)"

FEATURE wfclient cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146113 \

" SIGN="(snipped)"

FEATURE im_import cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146114 \

" SIGN="(snipped)"

FEATURE wf_gui cisco 2.0 permanent uncounted VENDOR_STRING=1;0;0;-;- \

HOSTID=(snipped) \

NOTICE="2010100518454146115 \

" SIGN="(snipped)

FEATURE ipt_oem_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146116 \

" SIGN="(snipped)"

FEATURE nice_import cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146117 \

" SIGN="(snipped)"

FEATURE oem_product_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146118 \

" SIGN="(snipped)"

FEATURE nice_sa_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146119 \

" SIGN="(snipped)"

FEATURE wf_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146120 \

" SIGN="(snipped)"

FEATURE wizard_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146121 \

" SIGN="(snipped)"

FEATURE ipt_subscriber_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146122 \

" SIGN="(snipped)"

FEATURE wf_clone_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146123 \

" SIGN="(snipped)"

FEATURE nice_engine cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146124 \

" SIGN="(snipped)"

FEATURE oem_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146125 \

" SIGN="(snipped)"

FEATURE entityclient cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146126 \

" SIGN="(snipped)"

FEATURE ipt_lines_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146127 \

" SIGN="(snipped)"

FEATURE nice_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146128 \

" SIGN="(snipped)"

FEATURE im_instance_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146129 \

" SIGN="(snipped)"

FEATURE wizard_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146130 \

" SIGN="(snipped)"

FEATURE nice_export cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146131 \

" SIGN="(snipped)"

FEATURE reports_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146132 \

" SIGN="(snipped)"

FEATURE wf_startproc_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146133 \

" SIGN="(snipped)"

FEATURE wf_start_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146134 \

" SIGN="(snipped)"

FEATURE im_docs_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146135 \

" SIGN="(snipped)"

FEATURE nice_configuration_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146136 \

" SIGN="(snipped)"

FEATURE oem_subscriber_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146137 \

" SIGN="(snipped)"

FEATURE admin_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146138 \

" SIGN="(snipped)"

FEATURE wf_create_proc cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146139 \

" SIGN="(snipped)"

FEATURE ipt_ccm_max cisco 2.0 permanent uncounted \

VENDOR_STRING=750;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146140 \

" SIGN="(snipped)"

FEATURE nice_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;1;- HOSTID=(snipped) \

NOTICE="2010100518454146141 \

" SIGN="(snipped)"

FEATURE users_max cisco 2.0 permanent uncounted \

VENDOR_STRING=-1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146142 \

" SIGN="(snipped)"

FEATURE oem_customer_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146143 \

" SIGN="(snipped)"

FEATURE nice_management_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146144 \

" SIGN="(snipped)"

FEATURE im_gui cisco 2.0 permanent uncounted VENDOR_STRING=1;0;0;-;- \

HOSTID=(snipped) \

NOTICE="2010100518454146145 \

" SIGN="(snipped)"

FEATURE admin_config_gui cisco 2.0 permanent uncounted \

VENDOR_STRING=1;0;0;-;- HOSTID=(snipped) \

NOTICE="2010100518454146146 \

" SIGN="(snipped)"

partheeban1 Thu, 10/07/2010 - 09:55

Thanks for your reply webberr.

Yesterday when checking with cisco we found out the feature license is missing .

Is the feature license comes with node license or a seperate bundle?

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