I really need some help with this issue, and I have read this forum and noticed that you guys really help!
I created a custom report in Crystal XI, and a new .xml file for it too. I also added it to the catalog .xml file, hrcReportCatalog_en_US.xml....and then rebooted. But, the new report is not showing up in the drop down box in the Historical Reporting dialog box.
Any ideas? I read troubleshooting in the UCCX HRC Administrator and Developer Guide, Release 7. It appears to me that I have followed it's instructions properly. I double and triple checked spelling. There must be a permission somewhere that is not granted?