UCCX 7.0 Custom report not showing up in dropdown in HRC

Unanswered Question
Sep 29th, 2010
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I really need some help with this issue, and I have read this forum and noticed that you guys really help!

I created a custom report in Crystal XI, and a new .xml file for it too.  I also added it to the catalog .xml file, hrcReportCatalog_en_US.xml....and then rebooted.  But, the new report is not showing up in the drop down box in the Historical Reporting dialog box.

Any ideas?  I read troubleshooting in the UCCX HRC Administrator and Developer Guide, Release 7.  It appears to me that I have followed it's instructions properly.  I double and triple checked spelling.  There must be a permission somewhere that is not granted?



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