A company has an IVR based on dialogic Envox product.
It is used to validate accounts and pending due.
Incoming Caller listens to the welcome:
DEAR CUSTOMER PLEASE ENTER YOUR ACCOUNT NUMBER
After customer dials his account number , IVR gets access to a DB checks amount due ( example 25,50) and payment date ( example October 10th) then plays to the caller the following audio:
"DEAR CUSTOMER YOUR ACCUNT SHOWS TWENTY FIVE DOLLARS AND FIFTY CENTS YOU SHOULD PAY BEFORE OCTOBER TENTH THANK YOU FOR YOUR VISIT"
The IVR in service today stores lots of voice prompts and can chain them according the situation for example in the last example it queues the following prompts one after the other
- DEAR CUSTOMER
- PLEASE ENTER YOUR ACCOUNT NUMBER
- YOUR ACCOUTN SHOWS
- TWENTY FIVE
- DOLLARS AND
- YOU SHOULD PAY BEFORE
- OCTOBER TENTH
- THANK YOU FOR YOUR VISIT
The same company bought a CCX with IVR WITH NO TTS LICENSES and plans to use the same list of promts to do the same service by replacing the Dialogic Envox IVR with the new CCX 8.0 IVR
The question is CAN CCX 8.0 IVR DO THE SAME FEATURE WITHOUT TTS LICENSES ?
How can import all the existing voice prompts ( already recorded by a professional speaker) and use it to compose the responses ??
please reply to [email protected]