Install issue UCCX 7, Cannot see more than 1 AXL Service Provider

Answered Question
Sep 30th, 2010

When I run install and I put the IP of my Publisher I only get the IP of my Publisher for all 3 (AXL Service, Cisco Unified CM Telephony Subsystem, and RMCM Subsystem). If I put the IP of my Subscriber, I get the IP of my subscriber in AXL Service Provider, but now I see both IP's in CUCM Telephony Subsystem and RMCM Subsystem. Is there something I am missing during the setup process?

Correct Answer by anubhati about 6 years 4 months ago

If I understand correctly looks like you are not seeing all the CUCM IP address in the UCCX "Cisco Unified CM Configuratio" page. 

This generally happens if the CUCm server's are set with "hostname" (system - server) and UCCX is not able to ping the CUCM serveres with there hostnames.

If this is the case add the CUCM hostname in hostfile of UCCX and check if all the CUCM info populates

Thank you

Anuj Bhatia

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Correct Answer
anubhati Wed, 10/06/2010 - 12:53

If I understand correctly looks like you are not seeing all the CUCM IP address in the UCCX "Cisco Unified CM Configuratio" page. 

This generally happens if the CUCm server's are set with "hostname" (system - server) and UCCX is not able to ping the CUCM serveres with there hostnames.

If this is the case add the CUCM hostname in hostfile of UCCX and check if all the CUCM info populates

Thank you

Anuj Bhatia

rpomerleau Fri, 10/08/2010 - 10:46

Yes, the problem did turn out to be that the UCCX could not see the second one because of DNS. Thanks for the help

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