SPA500s and attended transfers

Unanswered Question
Sep 30th, 2010


With regards to discussions on SPA500s Attended Transfer posts. (Can't do an attended transfer via SPA500s using xfer button)

Will this issue be addressed in a future firmware release?



I have this problem too.
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nseto Thu, 10/07/2010 - 10:38

Yes, the next major release will allow for this.  Full details on how to config will be in the release notes when it comes out.  Scheduled for Dec of this year.

firmaleon Tue, 01/11/2011 - 04:06


I've got Cisco SPA502G + SPA500S with newest firmware (7.4.7) and attended transfer still doesn't work. Have you got any news when it will be fixed?

nseto Tue, 01/11/2011 - 13:45

Got the info.

The speed dial keys will do a blind txtr.

If the server that you have is metaswitch, they can do an attended txtr as they do this on the back end when a * code is used with the sidecar button config.

firmaleon Wed, 01/12/2011 - 01:39

Blind transfer works great. Call pickup also works for me. We've got Asterisk server. In our configuration attended transfer is invoked after pressing * with extension number (for example *101) during the conversation.

supportedu Tue, 01/11/2011 - 05:03

My vote too. Can Cisco representative clarify state of this issue?

rudybroersma Wed, 01/12/2011 - 06:32

I am wondering if we're facing the same issue, our transfer procedure:

1. Call a number

2. Press 'Transfer'

3. Call new number

4. Press Transfer again

As soon as you press Transfer at item 4 the calls are beeing hung up.

When will this be fixed?

Connected to Asterisk 1.4

nseto Tue, 05/03/2011 - 09:39

If no star key is pressed, the phone will do a blind txtr.

If a star key code is pressed, then the phone will send the star key code to the server and do the attended txtr but the server needs to be configured to do this.


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