Unity connection - Alertnate extension - Error

Unanswered Question
Sep 30th, 2010
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I added a voicemail box for a new user. While trying to define an alertnate extension, I get the following error:

"A User with the specified extension already exists in the Partition."

Now, the extension previously belonged to another user, but that mailbox was deleted before defining it for this user.

Is there anything that I m missing -- if I need to delete the old user related information.


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Overall Rating: 5 (14 ratings)
CHRIS CHARLEBOIS Tue, 10/05/2010 - 11:57
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I would guess that when the old mailbox was deleted, that extension was added as an alternate extension onto someone else's voice mailbox.  You can check that by searching for that extension in under Users.  The trick is that the default search does not return alternate extensions.  To find those, you need to limit the search to a paritular partition.  When you do that, you have the option of returning only primary extensions or primary and alternate extensions.  Of course, if you have multiple partitions, you need to search each partition seperately.

David Vasquez Wed, 09/26/2012 - 13:41
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Thanks Chris! I am with Rob, never knew how to search like that before...plus 5 for sure.

Gotta love the Support Communities, almost 2 years later and this helped me! Thanks again.

mclean.danny Tue, 11/24/2015 - 07:20
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Big Ups to Chris! I was stuck and this helped me out big time. The alternate extension was under my account. Doh! I used it for testing and forgot to remove it.

Shawn Smith Fri, 01/08/2016 - 07:23
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Awesome! Posted 5 years ago...but it helped me today! I, too, never knew this. Thanks!

Mary Manly Wed, 08/10/2016 - 13:01
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I've always wondered how to search for this, A great big Thank you, Chris!!

rossporubski Thu, 09/15/2016 - 08:57
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Thanks! Just saved me a whole heck of a lot of frustration.

roberts02 Mon, 03/27/2017 - 14:18
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Thank you. I have been looking for this for a while now.

Rob Huffman Tue, 10/05/2010 - 12:50
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Hi ??? (is it Chris)

Brilliant! I never knew how to search for Alternate Extensions (DUH!) this info is

most helpful (+5)




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