Caller ID in CME

Answered Question
Sep 30th, 2010

Hello All,

i have customer who has CME 4.0 with T1/PRI connection they need different Caller Name and Number for internal calls and external calls.

if Phone A (6001) calls to Phone B (6002) ID shows on Phone B as "Name = Phone A, Number = 4085551234" but if Phone A calls outsite phone id Shows on external phone as "Name = ABC Company, Number = 4081234567"

please advise,

Thanks,

I have this problem too.
0 votes
Correct Answer by Udit Mehrotra about 6 years 2 months ago

You can achieve this for calling number but not for calling name. If you want just one calling name for all calls for PSTN, you can request your telco to do this for you.

For can achieve this using translation rules for both internal and external calls for calling number only.

For help on translation rules check -

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml

HTH

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Correct Answer
Udit Mehrotra Thu, 09/30/2010 - 21:54

You can achieve this for calling number but not for calling name. If you want just one calling name for all calls for PSTN, you can request your telco to do this for you.

For can achieve this using translation rules for both internal and external calls for calling number only.

For help on translation rules check -

http://www.cisco.com/en/US/tech/tk652/tk90/technologies_tech_note09186a0080325e8e.shtml

HTH

Firasat.siddiqui_2 Fri, 10/01/2010 - 07:11

Thanks for quick answer, do you have any Cisco document that says different calling name for internal and external not supported?

Paolo Bevilacqua Fri, 10/01/2010 - 07:16

Firasat.siddiqui wrote:

Thanks for quick answer, do you have any Cisco document that says different calling name for internal and external not supported?

Maybe you did not understood the answer.

It is not that is not supported, it is that only telco can decide the name presented for external calls.

Cisco does not need to write a document to state what is common knowledge.

Firasat.siddiqui_2 Fri, 10/01/2010 - 07:30

i understand and also know that this option is not in CME but my customer asking any Cisco document that says this option is not controlled by CUCME.

Paolo Bevilacqua Fri, 10/01/2010 - 07:35

No such document exists, because it is common knowledge.

Would make sense if you were able to generate calls as "President of the United States" ???

Udit Mehrotra Sun, 10/03/2010 - 16:35

Calling Name that is sent on ISDN cicuits is defined by name command under

ephone-dn.

If you want CME to control single calling Name, then configure same name under the ephone-dn but then this behavior would be for both internal and external users i.e. one Calling Name. If you want to have different Calling Name for internal you can configure individual name under ephone-dn but then the name advertised to PSTN in SETUP to PSTN would be different for every extension. In such case, contact your telco to have Calling Name to be controlled by them.

As for Calling number you need to play with translation rules.

HTH

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