ASDM - java runtime environment is not installed

Unanswered Question
Oct 1st, 2010

Hi All,

I have an ASA runing asdm 6.3(3). I can launch the console from the web page but can't install it. Here is my config:

ASA 6.3(3)

Windows 7 x32bits

Java 6.0.21

ehrn I try to install it I get the following

Capture.PNG

any ideas?

Many Thanks!

Arnaud

I have this problem too.
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shilgupt Sun, 10/03/2010 - 05:25

Hi Arnaud,

[1] Make sure that the version of ASA and ASDM are compatible.

[2]Check if you are able to access ASDM from different machine running OS other than win 7.

[3]Check it with different browser.

[4] Check the following:-
\.asdm\cache

clear the cache and see if it helps.

[5] Check if JRE is installed. Use the following link for downloading java:-

http://java.sun.com/javase/downloads/

[6] Does the ASDM image in sh run use the system asdm image disk0:/asdm633.bin  
[7]Issue "show run http" and check if all commands are in place. 

[8] Check if Environment variable is SET   Go to My Computer -> Properties -> Advanced tab   -> Environment Variables -> Edit 'Path' in System variables. Then, append "C:\Program  Files\Java\JRE1.6\bin" (Depends on where you installed) to existing one.


Restart computer and try again.

Please try the above steps and let me know if it helps.

NoMeGusta Thu, 01/13/2011 - 11:41

Shilpa,

I am having the same error installing ASDM on my machine from a 5510. ASDM runs properly on Windows XP machines from this ASA.

Details:

Windows 7 64-bit (clean install)

Java 6u23 (32-bit) - have tried with 6u23 64-bit, and 6u16 32-bit for testing

Internet Explorer 8 (32 & 64 bit)

Firefox 3.6.1 & 4.0b8
ASDM version 6.3(5), have also tried with 6.3(1), 5.2(4)

ASA image 8.3(2)

I have tried all the steps in your reply with no success. I have also read through this bug fix: CSCtg56491 which suggests running 32/64 bit java concurrently and changing the environment variable to the (x86) program files directory.

The bug fix mentions that this issue is resolved in later versions of the ASDM but the latest version I can access is 6.3(5). Please let me know if there is any more information available about this bug

Thanks

Greg

jaydee Wed, 02/09/2011 - 14:43

Same here

Win 7 64-bit (new clean install)

Java 6u23 32-bit

Java 6u23 64-bit,

Internet Explorer 8 (32 & 64 bit)

I tried to install the ASDM IDM Lancher from the following ASDM Versions

ASDM version 6.2(5),

ASDM version 6.3(5),

ASDM version 6.4(1),

All give same result. The IDM MSI installer says java is not installed, but it is.

ASDM itself works fine when launched throug a browser but i want the launcher application because its a pain to have to keep getting using the browser.

Will Cisco please fix this issue,

please reopen CSCtg56491 because the issue clearly is not fixed!

dierckx.kevin Fri, 02/11/2011 - 03:59

I have had the same issue. This issue is due to the fact that a 64 bit version of JRE is used. If you install a 32 bit version of the JRE all is fine.

I don't believe the issue lies with Cisco as I have seen the same behaviour with java based management tools from other vendors as well.

Kind Regards,

Kevin

jaydee Fri, 02/11/2011 - 05:27

Unfortunately this is not the case. This doesnt work with 32bit java

As you will see in my post above I and others have tried this with 32 bit java, 64 bit java and both

Regardless of the permutation the ASDM IDM Luncher will not install in my environment

I'm sure that other applications have the same problem, and the root cause is probably the same.

Its about how you build your MSI installer.

The installer logic Cisco is using to detect the presence of Java, is flawed. This makes it very much Cisco's issue

dierckx.kevin Fri, 02/11/2011 - 07:01

Sorry to hear that jaydee.

For me it worked by uninstalling the 64 bit version and installing the 32 bit JRE version 6 update 7.

Perhaps you can give it a try with the particular JRE version but somehow I doubt it will work.

Kind Regards,

Kevin

turbowebguy Thu, 01/03/2013 - 15:31

I had the same issue, was trying everything, this worked. Installed 32-bit version. BTW, for anyone else that has to look for the older versions, here's where I found mine.


http://www.filehorse.com/download-java-runtime-32

CISCO, I'm running an intel I-5 machine, Windows 64-bit, I wasted hours trying to nail this down. Using CISCO

Firewall ASA 5505.

doublehorn Wed, 11/09/2011 - 15:10

Ya, battled with this for a morning also with all kinds of Java RE versions. In the end, here's the combination of bits that finally worked:

1. Win 7 Pro x64

2. ASDM version = 6.2 (1)

3. ASA version = 8.2 (1) on a 5510, also works for my fleet of 5505s

4. **Java version = 1.6.0_17, but the kicker is to install the 32-bit version, for whatever reason. This actually works fine on the x64 OS as it turns out. Just remember to turn off the Java updater or all the careful Java fiddling will have been for naught.

The ASDM installer could certainly do with a more constructive error message when the wrong Java is installed, like maybe a link to the release notes or something.

DG.

igor.anishchuk@... Wed, 05/30/2012 - 23:04

Saw this thread while was searching for this solution. While was monitoring after a working workstation with some ancient 1.5 Java I discovered that all you need is:

  1. Access your ASA via https://-ip-address-or-name-/admin/public/asdm.jnlp and save the file
  2. double-click it in Windows which will open Java and ASDM.

This works with all the latest JREs, I'm using 1.7.latest.

/Igor

joro Wed, 06/27/2012 - 10:03

Igor,

Yep that works but when I go to my ASDM app still not working. How to fix that? =)

Julio Carvaja Mon, 10/29/2012 - 09:52

Hello Joro,

Correct

I have worked on a lot of issues related to this java version and ASDM/IDM.

Glad to know that you have resolved it, Some kudos for you

Please mark the question as answered so future users can learn from this

Julio

ejazellahi Mon, 04/08/2013 - 22:49

i had the same problem

and solution i found after long time was

1) for win 7 64bit install 64bit java run time 6.0

2)for win 7 32bit install x586 java run time 6.0

older version of java are in archived in java you have to log in to download older version

it works fine with the asdm version i had

tiwang Tue, 04/09/2013 - 00:31

and just to make it more blurry and confusing:

I am running windows 7 x64 and have of course also had weird problems with java - but - as far as I can see it mostly come from either missing permissions or corrutped downloads etc. I am running Java ver 7 update 17 and ASDM/IDM launcher 1.5(56) and has no problems with launching the ASDM directly from that (ver. 7.1(1)52) - 32 bit java runtime

I have also a Windows 2003 x86 with Java ver 7 update 9 and running ASDM/IDM lancher 1.5(56) and running ASDM ver 7.1(1)52 there also - without problems. When you suffer under these java problems I would suggest first to try to clean-up older sw packets - these jar applets which is stored somewhere (from the java controla-panel you can delete these) and after that de-install your Java RTS - and then re-install the newest. You are probably fighting with some old in-compatible modules...

joro Sat, 04/13/2013 - 17:49

Well I have to agree. Someone fixed the stuff and it works fine now.

Windows 7 + java 7 Update 17 + asdm 7.0 works just fine.

nstewart Wed, 04/17/2013 - 04:10

I did have my ASDM working with several firewalls with various software versions but my PC crashed and ever since I am having problems with ASDM.

My PC is Win 7 x32bit

I can get ASDM to launch using 6.3(3) which is on a firewall that I had downgraded but if I try to use any of the up to date firewalls that are running 7.1(1)52 then I get an error.

If I try the ADSM-IDM launcher v1.5(56) then I get a no disk space error on the PC when there is clearly enough disk space and if I try to just run ASDM from the browser then it looks as though it will run but just doesnt load.

I am using an older version of Java ver 6 update 26

Should I try another newer version of Java?

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Posted October 1, 2010 at 5:35 AM
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