We just transitioned one of our customers to a CUCM Business Edition 7.1 solution. One of the features the previous phone system had was the ability to press a button and transfer a call to someone else's voicemail.
As an example, a call comes in and the attendant answers. They ask for person X. The attendant replies saying that person is busy and offers to transfer the party directly to X's voicemail.
My solution for this was to setup DN *XXXX which strips off the *, calls the VM pilot and dials XXXX. So, in this example, the attendant would press the Transfer softkey, dial *XXXX and hang up.
The previous phone system had a voicemail button where once on a call, you would press the button, then dial X's extension and hang up. This method also prevents the beginning of the voicemail greeting from being cut off while the transfer takes place (which happens in my method).
So, any suggestions on how I can duplicate this functionality in CUCM?
FYI this is CUCM 7.1 and Unity Connection 7.1 together in Business Edition.