Hi Jeff,
The behavior of "clipping" the start of the user Greeting should
be fixed in your version I just tested this on our UC 7.1(3b)su2
system and the Transfer via *xxxx method and the greeting being played back to
the original caller starts over at the begining.
It was a Bug in earlier versions;
CSCsm67316 Bug Details
The greeting doesn't start over when callers transferred to VM box
Symptom:
Whena call is transferred to VM the greeting doesn't start over. Insteadthe greeting keeps playing and the greeting is heard mid stream afterthe transfer.
Conditions:
Normaloperation, either transfer via a CTI route point where the operator cantransfer to VM extension *XXXX, or can be transfered to VM via themessages softkey.
Workaround:
Unity Connection can be configured to inject a delay before playing the greeting. On the ports page in the system administration tool, change the setting "Delay After Answer" to a suitable value. We admit this is not a great solution, since this delay will affect every call, not just transfers, and the timing needs to be chosen just right.
Further Problem Description:
Observed behavior in CUCMBE-6.0.1.1000-37
1. PSTN caller dials the main company number.
2. Company's operator answers the call.
3. PSTN callers asks the operator to transfer his call directly to a person's voice mail.
4a. Operator hits the "transfer" softkey (the PSTN caller is now on hold).
4b. Operator dials * plus the extension number.
4c. The person's greeting starts to play immediately.
4d. The operator hits the "transfer" softkey again, to complete the call transfer.
5. The PSTN caller hears the person's greeting truncated, not from the beginning but from
the point where it was when the operator hit "transfer" the second time.
Fix implementation for Connection 7.0 and 2.x:
ForConnection 7.0, entire prompt stream will restart when either thedestination IP address changes or the destination CODEC changes. Sameas Unity restart prompt behavior.
ForConnection 2.x, only the currently playing prompt will be restarted. Sousers must have a recorded greeting in place in order to get the fullbenefits of the restart prompt feature. If no personal greeting isconfigured (default greeting), then prompt restart will most likelyhappen during the part of the default prompt that says ".. Is notavailable...". The prompt "extension xxxx" won't be heard since it's atthe top of the prompt list.
1st Found-In
2.0(0.337)
Fixed-In
7.0(0.207)
7.0(0.268)
2.1(0.375)
6.1(1.2112.1)
2.1(1)ES21
Related Bug Information Transfer directly to greeting, greeting gets cut off.
Symptom:When transferring messages the recording starts before the secondtransfer is hit, I need help to configure this so that the the Greetingmessage doesn't start until the message had actually been transferredthe second time. Conditions: When transferring messages the recordingstarts before the second transfer is hit, I need help to configure thisso that the the Greeting message doesn't start until the message hadactually been transferred the second time. Workaround: In the SA, go toTelephony and bring up the port group page, then from the Edit menuchoose the advanced settings. The setting you want is "Delay BeforeOpening Greeting". The bad news is that this value will apply to allcalls, not just transfers. So pick the minimum value that works foryou.
Unity Connection Administration >
Telephony Integrations >
Port Group >
SERVER >
Edit >
Advanced Settings >
Delay After Answer = 2000 milliseconds (set to 0 by default) > Save
Cheers!
Rob
