Use of BLF and SpeedDial - Subscribe for BLF but speed dial a different number

rcanavan · ‎10-01-2010

By using the BLF we can indicate to the user if they are logged into a queue or not. However, when they press the button it dials the subscribe number which is only used for BLF functions.

Is it possible to specify an alternate number for speeddial? Eg.

fnc=sd+blf;sub=*45[EXT]*[QUEUE]@myproxy.com <-Existing

fnc=sd+blf;sub=*45[EXT]*[QUEUE]@myproxy.com;sd=*45[QUEUE] <-proposed

This basically allows the BLF to see the hints from the server when a person is logged in or out of a queue, but when they press the button, it dials the queue login/logout number.

nseto · ‎10-07-2010

You can try removing the sd (just have the blf) from the 1st section and see if that does what you want to do.

rcanavan · ‎10-07-2010

Here is a solution ( mainly a work-around ):

Here is the extended function which shows the BLF when a person is logged in / out of a queue:

fnc=sd+blf;sub=*45ext*queue@myproxy;nme=queue

When they press the button, the dial plan has this to convert it to the actual login / logout dial:

<*45ext*queue:*45queue>

Here is an example of how it works:

Eg. ext = 100, queue = 200

Function on SPA phone:

fnc=sd+blf;sub=*45100*200@myproxy;nme=200

Dial plan on line 1:

(<*45100*200:*45200>|**xx.|*xx.|[3469]11|0|00|[2-9]xx[2-9]xxxxxxS0|1xxx[2-9]xxxxxxS0|xxxxxxxxxxxx.)

This will convert the BLF subscription to get the queue login status into the actual queue login / logout dial. The button will now act like a hot key to not only see your queue status, but to dial the login / logout for you when you press the button.