UCCX 7.0 Additional Historical Reports?

stevenle · ‎10-01-2010

Running UCCX 7.0 with Historical report clien 6.6.

I have heard that there are additional historical reports that can be downloaded. The current reports do not seem real adequate. I can't seem to find a report that has a agent + team summary of calls. Does anyone know how I can get my hands on additional reports, create custom reports or maybe know of a specific report that provides agent summary with team totals? Thanks for the assistance.

kellypeter · ‎10-04-2010

I do not know of any additional reports that are available.

I am developing custom reports for UCCX 7.0. In order to create custom reports, you need to have Crystal XI, and be able to do some SQL and XML work. Let me know if you have any specific questions about the development process. Chapter 6 of the UCCX HR Administrator and Developer Guide covers custom report development. There are some errors in it, but those are well documented in this forum.

Regards,

Peter