1.cisco agent Agent ACD State Log Display shows NA for all data
2. cisco supervisor shows NO details for time agents are logged in, or how many calls they have done or how many calls are waiting in queues
3.it shows no calls have come through on the supervisor real time display, even though they have
4.recording is working
5.got him to close down and reopen cisco supervisor and agent- no difference. Also resetting the phone doesn't help
Please see the attached screenshot.
ICM version – 7.0
I have restarted the below services, but still no luck…can anyone help me troubleshoot this issue.
1. Cisco Recording and Stats
2. LDAP Service
3. Cisco Sync
4. Chat Service
OPC test on the PG server shows the real-time stats.