I seem to remember something about an integrated phone in new CAD version for a release of UCCX version 8. From some presentation.
I just can't find any thing about it. Can any one help me to locate info or correct me.
Are you referring to the 'dedicated ACD phone' model? This is/has been on the roadmap documentation for a while. It is not in 8.0 or 8.5 though; stay tuned for a future release.