How to check CVP 7.0 available port license. we have purchase 100 port license and already uploaded the license fle but want to check how much port availabe for use.
kindly help me.
Thanks & Regards,
Don't confuse licencing with implementation. This is a little complicated.
When the design was done, the integrator (CVP ATP partner) would have specified estimates that were used as input into the IVR Calculator or the CVP calculator. These consider the various types of calls you receive and calculates the number of VXML licenced ports you need. This is a licencing calculation, and the A2Q team will examine the way this has been done, check the calculations, and confirm that you have bought sufficient VXML port licences.
But those licences are not necessarily used.
There are three types of calls.
1. self-service calls
2. calls that enter the IVR for a short time, accessing a menu system or a more complex IVR app, and then are queued to agents
3. calls that come in without needing any IVR treatment and are queued to agents.
(sometimes there are no #3 calls; sometimes there are no #1 calls; and sometimes there are no #2 calls)
Let us assume for each type of call you know the BHCA (Busy Hour Call Arrival rate) and the average time in the IVR.
Clearly in 1, calls don't go to agents so that's all you need for the calculation. For 2 and 3, you need the average time in the menu system (this is zero for 3), and the number of agents. If you have all the input data, you can run the IVR Calculator and come up with the total number of IVR ports required (for 1 and 2) and the total number of queue ports required (2 and 3).
When you add these up, you have the total number of licenced ports you are required to buy, as specified in the CCBU Ordering Guide. This will be reviewed by the A2Q team. You also have the option of buying redundant ports up to the number of VXML ports you have ordered.
The Call Server will be licenced by Cisco for 1000 call server ports. This exceeds the capacity a Call Server is allowed to have, but the CVP Calculator will tell you how many Call Servers you need - varies for SIP and H.323, average number of microapp prompts (script complexity) and so on. Again, the A2Q team will check your calculations on the number of Call Servers needed.
Now that the system is licenced correctly, your options for implementation come into action. Now we have a different story.
You could, if you were capable, build a complete system with self-service, a menu system, and queuing strategy all in microapps. You would use zero CVP VXML ports. This is perfectly fine. Your capacity is high, way higher than you need. If the BHCA or other parameters change radically, you would be obliged to buy more licences for CVP VXML ports under the Cisco agreement, even though you are not actually using any.
The normal implementation is to build your self-service application in CVP Studio and deploy it, and this uses your VXML ports. status.bat will show the usage at any point in time. In addition to a VXML port, each call will use 1 Call Server port for the life of the call (the switch leg) and 1 Call Server port for the VRU leg. But you have plenty so they are not normally considered, but they are being used.
The menu system can be built in CVP Studio or you can build it with microapps. Or you can mix and match, building simple prompters with microapps, going into a Studio app to talk to a back end system, coming back to microapps and so on. The queuing is normally done with microapps.
As above, while the call is in the IVR, whether being treated or being queued, two Call Server ports are being used. Once the call is deflected to an agent, only 1 Call Server port is being used. If your application was built in Studio, you also will be using a CVP VXML port while the call is in the IVR application, but once the call is being queued in microapps, you are no longer using this licenced VXML port.
The point of all this is to say that you are licenced to serve 100 concurrent calls in either self-service or queuing in the IVR, but whether you are actually using 100 CVP VXML ports when this is the situation depends on the implementation.
At this stage you have licenced your VXML servers. You also need to licence all the Call Servers you have. Hitesh explained how you should check that with the CVP Diagnostic Applet.
Then you are good to go.
Please read his question:
" How to check CVP 7.0 available port license. we have purchase 100 port license and already uploaded the license file but want to check how much port availabe for use."
As far as I can tell, Muzammel wants to know how many ports are available for use. The status.bat file will show him that.
I will let Muzammel comment on how effective my response was.