One question regarding of Cisco Mobile 8.0 (on iPhone) monitoring.
We have a Nice integration (passive record) to perform call record with CUCM 8.0.
Nice is using Tapi to monitor all the phones. We'd like to record also Mobile Phone.
Unfortunately Cisco Mobile 8.0 (TCTXXXXXXX) is not recognized as a TAPI monitored phone.
I did the association between the application user and the TCT Device and then I launch TapiMonitor.exe to check if the device is under control, this one is not present in the list.
Somebody know why ?
How is possible then to record calls made from this kind of Device ?