- Silver, 250 points or more
We want to produce a report of all our agents, what skills they are assigned, and what skill level.
If we navigate to a particular skill, we can "Open Printable Report of this Skill configuration". But it only shows the agent names, not the skill level. Also we would prefer one report that shows all skills.
I am not sure if Historical reporting client can generate this report.
The best way will be to create custom reports.
More ifnormation about this can be checked from the section "Creating Custom Historical Reports for Cisco Unified CCX" in the link below
Also 'Db_Schema" docuement will be helpfull