IP Phone Call receiving issue

Answered Question
Oct 17th, 2010

Hi Team,

I am using overlay config for 4 IP phones for one EXT# on CCME Router.
I am using c sepeartor for the same.
The 4th IP phone unable to receive calls directly by picking up the receiver,
he needs to press Answer Button to take the calls while other 3 phones can take calls directly.
Could anyone know why this is happening?
Please find the below config for reference.

ephone  49
device-security-mode none
mac-address 001F.9EAC.AFE6
username "jtlc1" password null
type 7940
button  1c30,138,139,47

ephone  84
device-security-mode none
mac-address ****.****.****
type 7941
button  1c30,138,139,47

ephone  117
device-security-mode none
mac-address ****.****.****
type 7941
button  1c30,138,139,47

ephone  130
device-security-mode none
mac-address ****.****.****
type 7942
button  1c30,138,139,47

ephone-dn  30  dual-line
number 1045
pickup-group 1
label 1045
name Escalation Team#1
huntstop channel
no huntstop


ephone-dn  138  dual-line
number 1045
pickup-group 1
label 1045
name Escalation Team#2
preference 1
huntstop channel
no huntstop
!
!
ephone-dn  139  dual-line
number 1045
pickup-group 1
label 1045
name Escalation Team #3
preference 2
huntstop channel
no huntstop
hold-alert 30 originator

ephone-dn  47  dual-line
number 1045
pickup-group 1
label 1045
name Escalation Team #4
preference 3
huntstop channel
no huntstop
hold-alert 30 originator

Thanks & Regards

Manish

I have this problem too.
0 votes
Correct Answer by dksingh about 3 years 6 months ago

Good to know...please mark this thread as answered

and rate if u like.

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Justin Brenton Mon, 10/18/2010 - 09:35

Hi Manish,

The only thing I can see in the config is on the last line you have no huntstop and huntstop channel. This should only have huntstop channel on this line.  I'm not sure if this is related to your issue but this is the only thing I can see in your configuration.

ephone-dn  47  dual-line
number 1045
pickup-group 1
label 1045
name Escalation Team #4
preference 3
huntstop channel
no huntstop
hold-alert 30 originator

Is there any differences between the phone firmware on these phones?

HTH, Please rate if so

Regards,

Justin

manish_3191 Mon, 10/18/2010 - 23:39

Hi,

Thanks to you for quick response.

I will try to remove the mentioned command ans also i am facing issue with the phone with mac address  001F.9EAC.AFE6 , other 3 phones working normally.

Also we have other phones with the same 7940 model and they r not facing any call pickup problem.

ephone  49
device-security-mode none
mac-address 001F.9EAC.AFE6
username "jtlc1" password null
type 7940
button  1c30,138,139,47

dksingh Mon, 10/18/2010 - 09:43

Don't see anything unusual in the config except that no huntstop should not be

configured on the last ephone-dn (47)

Don't think that has anything to do with not being able to pick up handset and

answer a ringing call.

The 4th phone appears to be a 7942 so check if this is true for other 7942s as

well and if there is any diff. in the firmware version.

Is it infact a 7942 or a diff. type?

Also, try auto-line  CLI under this phone and reset it though that is suppose to

be default.

manish_3191 Mon, 10/18/2010 - 23:41

Hi,

Thanks to you for quick response.

I will try to remove the mentioned command ans also i am facing issue with the phone with mac address  001F.9EAC.AFE6 , other 3 phones working normally.

Also we have other phones with the same 7940 model and they r not facing any call pickup problem.

I will try auto-line config on phone and reset.

ephone  49
device-security-mode none
mac-address 001F.9EAC.AFE6
username "jtlc1" password null
type 7940
button  1c30,138,139,47

manish_3191 Tue, 10/19/2010 - 21:39

Hi,

Thanks to all, I have removed No huntstop command and also tried auto-line command and it resolved the issue.Now user can take calls by picking up the phone.

Thank you very much.

Thanks

Manish

Correct Answer
dksingh Wed, 10/20/2010 - 04:08

Good to know...please mark this thread as answered

and rate if u like.

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