I just took over maintaning a large VOIP system, which uses a Cisco MCS 7800 at it's core, running Cisco Unified Communications Operating System 7.1
The problem I have is the system didn't have anyone looking after it before my arrival. I have a user account which allows me access to add phones, routes, etc. The problem I'm having is I don't have an Administrator account for higher level processes like system backup and CLI access.
I've reset the Administrator Password using the 'pwrecovery' on the MCS 7800's interface, but I still can't log onto the CLI or the web based applications with the admin account and newly created password.
Turning off the system or resetting is not an option, since the system is being used 24-7 and I do not have a backup of the current configurations if anything was to go wrong.