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Cucm 8.0.3a - IP Phone Services Not Available

Answered Question
Oct 21st, 2010
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Im building a new 2 server cluster, this is not in prod yet. I have enbled EM and Change EM Password.


It was working at one point, I am unable to assign any other services besides intercom. Extension Mobility and Change EM Password do not show up on the menu in PHONE configuration mode


They are enabled under serviceability


If I go into phone services they are there.


Change EM Password

http://10.x.x.x/:8080/changecredential/ChangeCredentialServlet?device=#DEVICENAME#

service category is XML Service

Enable is checked off


Same goes for Extension Mobility

http://10.x.x.x:8080/emapp/EMAppServlet?device=#DEVICENAME#

service category is XML Service

Enable is checked off


I have enterprise services configured to point to non dns http://10.x.x.x links


Can someone point me in the right direction?

Correct Answer by Jaime Valencia about 6 years 10 months ago

Not anymore (Actually since 7.1 it's not lost when PUB is down), review this:

High Availability for Extension Mobility

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/srnd/8x/cmapps.html#wp1189079


HTH

java

If this helps, please rate

www.cisco.com/go/pdihelpdesk

Correct Answer by Jaime Valencia about 6 years 10 months ago

Did you checked the enterprise subscription option for any of the other services you've created so far?


Any service with the enterprise subscription does not need to be subscribed in the phone and won't show up when subscribing services.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

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Correct Answer
Jaime Valencia Thu, 10/21/2010 - 04:50
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Did you checked the enterprise subscription option for any of the other services you've created so far?


Any service with the enterprise subscription does not need to be subscribed in the phone and won't show up when subscribing services.


HTH


java


If this helps, please rate


www.cisco.com/go/pdihelpdesk

gregory wenzel Thu, 10/21/2010 - 05:01
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Enterprise subscription is true for both.


THAT WAS IT... You guys rock !


I deleted both services then added it back without checking off enterprise services

gregory wenzel Thu, 10/21/2010 - 05:11
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last question, if em is used soley and there are no hard coded phones to users defined and they loose the publisher, should i configure the url's with their DNS respecitve names ?


is extension Mobility considered a lost feature if the publisher is out of service and users all running on subscriber?


-g

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